Banff Caribou Lodge & Spa

Banff lodge with pool and spa

Designed in the style of a traditional alpine lodge, this attractive hotel is the ideal base for a Banff getaway. Rest in front of the crackling fire in the lobby, enjoy a treatment at the Red Earth spa and settle in for a hearty and delicious meal at The Keg Steakhouse and bar. With so many great outdoor activities to be enjoyed nearby as well as shopping in the nearby centre of Banff, this modern and atmospheric hotel is a great value option for a Banff area stay.

Hayes & Jarvis Rating
Hotel Category
TripAdvisor Review
Tripadvisor rating 2447 Reviews
a man in a canyon

Hotel highlights

  • Indulge at the Spa and indoor pool
  • Admire the beautifully rustic architecture
  • Enjoy nearby outdoor activities
  • Dine at the Steakhouse and Bar

Hotel Features

General Information

  • Check-in Time:
  • Check-out Time:
  • 194 rooms
  • Minimum age: 18
  • Floors have lift access: Yes

Main Facilities

  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Banff Caribou Lodge & Spa

2447 Reviews 83% of travellers recommended this hotel

Traveller ratings

  • Excellent 881
  • Very Good 994
  • Average 384
  • Poor 131
  • Terrible 57

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Feb 22, 2020

Overpriced for the rooms

Moose Jaw, Canada

We stayed 2 nights in February. None of the staff, front desk or anyone staff that crosses paths in the hallways were indifferent. No one was friendly. We were standing outside of the keg doors looking at weather sheet on the counter and looking in the restaurant. When one of the staff seen us he came over and very loudly, while looking at us, without a word moved chairs in front of the entrance. Ya, we got it, you are closed. The rooms are very small. Very small. For the price of the hotel I was surprised at the size of the room. We had planned on purchasing our lift passes from the front desk to save money and time on the hill. However, we told that they did not have any kids passes. They only have what the hill drops off....but them proceeded to tell us they would “order more”. Went the next morning, same story. So we had to wait in line at the hill. Maybe a small thing, but for a ski town I would have expected the hotel to have the passes like every other hotel has when we have been there. The entire hotel smells like campfire. Which is great, unless your son has asthma and the smoke is just too much after 2 days. It would have been nice to know ahead of time so we could have made alternate arrangements. The lobby and pool area are nice and clean. The next time we are in Banff we will definitely book somewhere else.
Feb 20, 2020

"Nice" Hotel

Rotorua, New Zealand

Stayed for two weeks, housekeeping was a problem, but after two complaints the issues were rectified. Rooms "nice", in fact, everything about the hotel is "nice" not great and not bad, just nice. one thing which was very odd, we had 5 people in our party in 3 rooms and all said they had freaky dreams, pretty much every night whilst staying at the hotel. The spa pool was extremely over-chlorinated, making it unpleasant, also the pool needed a good clean as the tiles were black with grease. The showers n the spa pool never had soap in the continers and the drain was clogged with hair and grease.
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