• Deerhurst Resort

Deerhurst Resort

Something For Everyone At Deerhurst Resort

Discover the sense of fun, adventure and unique activities at Deerhurst Resort. From a relaxing massage in the Shizen Spa, soaking up the atmosphere on the private beach to taking in the countryside by foot or bicycle and splashing around in the largest inflatable park you would have ever seen. There really is something for everyone at Deerhurst Resort and with on site shops, restaurants and bars, and the local village just minutes away it has everything for that unforgettable break.

Hayes & Jarvis Rating
Hotel Category
Luxury
TripAdvisor Review
Tripadvisor rating 4089 Reviews
a group of people riding on the back of a horse

Hotel highlights

  • Large rooms
  • Private Beach
  • Family Resort
  • Numerous activities

Hotel Features

General Information

  • 414 rooms

Main Facilities

  • Golf
  • Wifi

For Families

  • Babysitting
  • Family Rooms

Hotel Location

Location Highlights

Deerhurst Resort

4089 Reviews 56% of travellers recommended this hotel

Traveller ratings

  • Excellent 1180
  • Very Good 1185
  • Average 936
  • Poor 502
  • Terrible 286

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 18, 2020

A resort in decline

Toronto, Canada

Stayed here on the Family Day weekend. The room was fine with an exquisite view over the lake. I could have spent the weekend looking at that view. The beds were very comfortable and we slept well. The resort was very busy and so we were relieved that our room in Bayshore was quiet and peaceful. The hand towels and bathroom paper were of very cheap quality - no excuse for that. The reasons that we won't be back are to do with dining, the hordes of small children and the pool. The hotel is clearly marketing its offering to families with young children, many of whom have been spared the discipline to share public spaces in a civilized way. The pool was well beyond capacity at all times. The hot tub was teeming with children, some of which were unsupervised. The posted regulation specified a maximum of five people in the hot tub but there were 10 - 11 people at all times, most of which were little children. Not a relaxing experience. The change rooms were a horror show. See our photos for mountains of wet towels everywhere. There was mold on the ceiling in the showers and the shower grout was very unclean. I could not help but wonder if mold is actively growing under the wet carpeting in that warm change room. The mountains of wet towels were not a "on-off". It was like that all day, each day. I tried to call the front desk (they are always too busy to pick up) and finally emailed pictures. I also commented about the over capacity of people in the pool and hot tub and they said that the cleaning staff are supposed to keep an eye on things. What cleaning staff? If they aren't picking up towels, why would they be around to monitor for safety? It was impossible to make a reservation other than for the buffet in the dining room which was fully booked. This meant queuing for up to an hour for meals. That is very unsatisfactory and after doing it once, we chose to take the five minute drive to town and eat at restaurants there. I have been to this resort in the past when it truly was a professionally run, classy resort. it is clearly transitioning to a fun park, one without the resources to do it well. I have been to places like that - Great Wolf Lodge comes to mind - but GWL is very safety conscious, immaculate and run professionally. All that said, the front desk staff and dining room staff were very pleasant and helpful and the resort is in close proximity to the quite wonderful Arrowhead Provincial Park.
Feb 16, 2020

Has gone downhill

Toronto

We used to rave about this place. We have been here about a dozen times, unfortunately, they have grown too quickly (their marketing team has done a great job) and yet their capacity for meals and activities has not increased. We stayed in the new lakeside rooms- 2-015. We check in at 4pm (fine). We get there, and within 30 minutes another family ENTERS our room. It turns out they also have keys to our room. They leave and are also upset. Then we see that the 2 pull out couches have no sheets/blankets. We call to ask them to fix that. They agree. We return to our room at 8pm. Nothing has been done. We wait another hour and they drop off blankets- we make the beds as the guys says he doesn't know how to. We are paying almost $450 a night and this is the service we get?! While we are waiting, we try and watch one of the 3 tvs. None of them work. We call and they send someone with different converters. that does the trick. Our room stinks like paint - I think we are literally the first people to stay there. The floors get dirty very easily as it is winter. The bathroom is super tiny. tiny shower, 1 sink & crammed in toilet. Only one person in the bathroom at a time. Very disappointing. The bed is ROCK hard and the smaller pull out couch is so thin that you can feel the rods/springs and it is uncomfortable. Luckily our kids decided to share the larger couch. The dresser in our room also won't close. It is a cheap piece of furniture. The resort is sold out and the vans to and from the main building to where we are are a 15-20 minute wait. Breakfast is a WHOLE other story. We arrive just after 9am. The host doesn't know what he is doing. Only the buffet is open (family day weekend!). We wait as the 3rd group in line (and there are literally dozens of people behind us). We wait for almost 30 minutes and then are told that if we don't have a reservation they can't seat us. The guy is flustered. How can a hotel not at least offer breakfast for its guests? My husband then goes into the restaurant and sees that it is only half full!! So we speak to the manager and they get us in. Everyone is frustrated and hungry and people in line are angry. To the resorts credit, they comped our breakfast but it still doesn't feel like enough. It is frustrating as they haven't opened the other restaurant- they are at capacity and they can't fit everyone in. Now tonight, there is an hour wait for the bar restaurant. We will eat in town. They have great activities like bouncy castle, tree fort for kids, small arcade but everything feels super crowded and many people aren't even swimming in the pool as it is too crowded. They need to expand the dining facilities if they are going to sell out these new rooms that they have built. I don't think we will come again during a busy weekend. It was very disappointing and while the staff are all nice and don't have an attitude, they all seem aware of these complaints when we voice them. Stay in the main lodge and make dining reservations if you must visit.
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