The Westin Ottawa

The Westin Ottawa

Hayes & Jarvis Rating
TripAdvisor Review
2444 Reviews

Quality and style in central Ottawa

Enjoy beautiful views of the Rideau Canals and Parliament Hill from the Westin Ottawa – one of the city’s premier hotels. Enter through the spacious atrium and enjoy the warmly elegant surroundings along with a wealth of facilities including a revitalizing salt water pool and a newly renovated WestinWORKOUT fitness studio. Enjoy a delicious meal at  Daly’s Restaurant before heading out to the Ottawa streets and visiting top attractions including the Parliament Hill and the National Arts Centre in minutes.

  • Elegant and refined style throughout
  • Take a swim in the soothing salt-water pool
  • Enjoy cuisine at Daly’s Canadian eatery
  • Reach top attractions on foot form the hotel

Hotel Features

Hotel Category

  • Check-in Time:
  • Check-out Time:
  • 496 rooms
  • Minimum age: 18
  • Floors have lift access: Yes

Main Facilities

  • Indoor pool
  • Wifi

Board Basis Options

  • Room Only
Location Highlights

The Westin Ottawa

2444 Reviews 81% of travellers recommended this hotel

Traveller ratings

  • Excellent 1334
  • Very Good 719
  • Average 245
  • Poor 98
  • Terrible 48

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jul 14, 2019

Great location, but...

Montreal, Canada

The location is great, close to everything, rooms have great views of the city from top floors. The room decor is a little outdated, bathroom is not that big, it doesn't look too modern, and the air filter had visible dust on it. The coffee machine was old, the king size bed was very high, the comforter was heavy. Rooms are not very quiet, I could hear people flushing the toilet in the adjacent rooms. The concierge gave me the wrong directions to the National Gallery of Canada! He directed me to the National Arts Center, although I have told him I wanted to see the Paul Gauguin exhibition at the National Gallery of Canada/Fine Arts Museum. I have spent an hour trying to find my way around, in sweltering heat! I have asked if there was a roof top place (as advertised in the hotel description) where I could enjoy the city panorama and the concierge directed me to the 22nd floor, only to find out that the place was closed, it was only available for special occasions and events. The WIFi is not free, and there is no free breakfast either, although for the kind of money you pay for the room, these should be free. The Shore Club restaurant was a total disappointment, overpriced and not at all gourment as it's advertised (I will write a separate review for the restaurant).
Jul 14, 2019

Missing Marriott Points

We love the location & amazing housekeeping & front office staff. We were here for a conference mid-June for a week. Rooms can use an update but it is kept clean & functional. Food was great during our conference. The only misadventure is the hotel will not post any Marriott hotel points for our stay. We have asked the Marriott contact centre to look into our missing hotel points & we have called as well with no one willing to look into this issue. We are platinum elite members & most hotels post points within a few days & maybe a week after departure. It has been almost a month & each time we have made an inquiry as to why the points have not been posted we get the runaround. "Managers are going to look into it" "It can take up to 2 weeks" & so on. There is always an excuse.
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