• a chair sitting in front of a fence

Chelsea Hotel

Canada's largest hotel

The Chelsea Hotel is located in the heart of downtown Toronto, just minutes away from the city's theatres, attractions, shopping and dining. It's Canada's largest hotel with over 1,500 beautifully appointed guest rooms and a host of facilities including a family recreation area and a kids creative centre. The 27th floor is where you will find the adults only Deck 27 Health Club with indoor pool and whirlpool - the perfect urban retreat complete with panoramic views over Toronto's magnificent skyline. The hotel also has a further two upscale lounges and restaurants to choose from.

Hayes & Jarvis Rating
Hotel Category
Deluxe
TripAdvisor Review
Tripadvisor rating 8124 Reviews
a body of water with a city in the background

Hotel highlights

  • Two Lobby Lounges
  • Central Location
  • Two Indoor Pools
  • Family Friendly

Hotel Features

General Information

  • 1590 rooms

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Wifi

Board Basis Options

  • Bed & Breakfast
  • Room Only

For Families

  • Babysitting
  • Family Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club

Hotel Location

Location Highlights

Chelsea Hotel

8124 Reviews 56% of travellers recommended this hotel

Traveller ratings

  • Excellent 1630
  • Very Good 2824
  • Average 2179
  • Poor 939
  • Terrible 552

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Nov 19, 2019

Terrible management

Kitchener, Canada

I experience an issue on my second night and asked to speak to a manager. Big mistake! She was worse than the man at the desk that I was dealing with! No apology or offer to resolve the situation just threats to call security etc. Her name is Amin and she has clearly not been trained or learned how to deal with issues. She did not once try to resolve the issue, it was truly the worst experience I’ve ever had. One would assume that she dislikes her job and or the people she needs to deal with! The room was so hot and the thermostat does not work. The rooms are very small and there was hair in the tub when we got there!! Just do yourself a favor and stay elsewhere
Nov 18, 2019

Miss

I was there for work for the week. Reception staffs are cold if not grumpy face. Hotel is so old and elevators are not working on some floors 19-20. Room are with carpets 20yrs old and look so dirty. Thermostat in room is for decoration, it was hot and nothing changed when I lowered to 18C so I had to open the door to cool down the room ( my coworker had the same issue with thermostat but it was cold for her). Definitely not coming back for another trip
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