• a row of beach chairs and an umbrella

Sheraton Centre Toronto

Comfort and style in an urban setting

Featuring landscaped gardens with picturesque waterfalls and terraces, the Sheraton Centre Toronto hotel is one of the best in the city. The hotel enjoys a superb location in the heart of the downtown's theatre and entertainment district, just steps away from the Eaton Centre shopping mall and other major sightseeing attractions. Onsite there's an extremely good range of facilities, including the largest indoor/outdoor pool in Toronto, a 24 hour fitness centre and the full service 'Senses Spa', as well as numerous restaurants and bars to keep you entertained after dark.<br />

Hayes & Jarvis Rating
Hotel Category
Deluxe
TripAdvisor Review
Tripadvisor rating 2336 Reviews
a body of water with a city in the background

Hotel highlights

  • Largest pool in Toronto
  • Central Location
  • Close to CN Tower
  • Senses Spa

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 1372 rooms

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Outdoor pool
  • Spa facilities
  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Sheraton Centre Toronto

2336 Reviews 67% of travellers recommended this hotel

Traveller ratings

  • Excellent 1174
  • Very Good 823
  • Average 226
  • Poor 56
  • Terrible 57

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Nov 18, 2019

Horrible parking for individuals with disabilities

I recently stayed on business. I arrived with a vehicle that does not fit in underground parking. I have a disability parking pass, so I asked the valet if there was any accessible parking. He said no. I asked where I could park to which he told me to park in the underground. I reinforced that my vehicle does not fit, to which he argued. I asked if I was the first disabled person to park at the hotel to which he said my disability was not his problem. He the told me parking would be 85 dollars a night. Wow. Gotta love getting gouged just for being disabled. Reluctantly I left my vehicle with valet as I did not want to try and find a surface lot. I spoke with the valet manager who helped me out a bit on the price afterwards. I'm booked in to stay there again on business this weekend, and I dread the experience. Wont stay again for this reason. Otherwise. A great hotel.
Nov 11, 2019

Keeps getting worse.....yes, the bottom seems endless

Boston, Massachusetts

I am not certain what the problem is with this hotel. I have stayed at this hotel many times of the years and made my observations known: 1) Elite check-in most of the times unattended 2) Huge lines at check-in 3) Despite renovations, really tired rooms 4) Heat not working in room, freezing temperatures If you dont want to take the chance of getting zapped by the above or are fine with staying at a sub-par property than this is your place. For all other, I would suggest avoiding this hotel so that the message is finally received that you can not treat your customers this way. For the hotel management: I did ask you to turn up the heat in the rooms five times, please see your Bonvoy-App chat notes since 3:30am ! And do something about your check-in process, this is not new to you.
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