The Queen Elizabeth Hotel is one of the city’s largest hotels, offering four-star luxury in a unique location directly above the Central Station and the Underground City. This renowned hotel offers a diverse range of facilities that might be surprising considering its truly central location. There’s a serene indoor swimming pool, the intimate Gibson Salon Spa, a health club and two eating and drinking venues for you to experience. Plus, you can head outside and within easy walking distance of top attractions including the Bell Centre and the Cathedral of Mary Queen of the World.
Take a dip in the indoor pool or visit the fitness centre for a workout
Admire traditional and elegant interiors
Top-notch central Montreal location
Enjoy cocktails and Mediterranean cuisine on-site
Directly above the Central Station
Hotel Gallery
Hotel Features
General Information
Check-in Time:
16:00
Check-out Time:
12:00
1037 rooms
Floors have lift access: Yes
Main Facilities
Fitness facilities
Indoor pool
Spa facilities
Accommodation Type
Luxury Collection
Board Basis Options
Room Only
Hotel Location
Location Highlights
Fairmont The Queen Elizabeth
City centre
Approx. 30 minutes from Montreal Pierre Elliot Trudeau International Airport
1178 Reviews
74% of travellers recommended this hotel
Traveller ratings
Excellent
645
Very Good
303
Average
128
Poor
73
Terrible
29
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Dec 12, 2019
Housekeeping/management/colusion
Saskatchewan, Canada
I stayed at this beautiful hotel November 12th-15th with my daughter. We had a very disturbing experience. Upon checkout my invoice stated that if we had any concerns with our stay that they should be directed to Mr. David Connor the GM or they also welcomed a review on Trip Advisor.
Given the circumstances I honestly hoped to take the concern up privately with Mr. Connor as opposed to going public. Sadly, despite my email to him and subsequent attempts to reach him Mr. Connor refused to respond or reply to my email. Thus I have decided to go public. Below is a copy of my email to him which I sent immediately upon my return.
Good-morning Mr. Connor
My name is XXXX and I recently returned from a stay at the Fairmont Queen Elizabeth in Montreal. I was there from November 12th-15th/19
I will begin by saying the hotel is beautiful including the room, facilities, conference rooms , restaurants and lounges. I utilized them all.
However, that's where the positive ends.
Your front reception staff, including your concierge were less than pleasant. As a prairie girl I had " heard" that the people of Quebec can be less than friendly. I was not prepared for that. Your concierge , both the male and female whom I interacted with were clearly irritated when i began to speak, even rolling their eyes when i was inquiring about " touristy things to do etc"
So, fast forward from that, I am 56 y.o and i was travelling with my 20y.o daughter, we popped in to the Nacaret Bar, wow, just beautiful. We were seated up at the bar and absolutely were impressed with the bartenders. Their professionalism and the skills in which they did their jobs was impressive. Hence why the Nacaret has the wonderful reviews it does.
The bartender whom we met that night was named XXXX, he was everything your concierge wasn't, even in his broken English he patiently answered all our questions about " things to do around Montreal" restaurants, night clubs, attractions etc. I even asked him if he was familiar with the process of me possibly booking a conference room for an upcoming event. He answered everything the best he could and was even so kind as to give us his personal cell number if we had any questions. Unbelievably kind and generous, certainly went above and beyond.
Anyway, my daughter whose much more text savvy then me texted him a couple different times asking for directions etc. On the afternoon of the 14th my daughter and I were out at the spa at William Gray when XXXX texted her back stating that he was " in trouble" as their policy was they could not have any contact with guests, and that " his number " was found in our room
Needless, to say i was absolutely outraged. I spoke with XXXX who begged me not to say anything as he did not want to get in to anymore trouble and that it was " resolved"
Well, I'm sorry but its NOT resolved in my eyes.
Firstly, Mr. XXXXX number was not just LAYING around on the counter, I had stuffed it in with my conference papers so the housekeeper took the time to peruse my personal information and " happened to find Mr. XXXXX number"? And then to obviously take that info to her superior who then called Mr. XXXXX out on it? How is that ok? How is it okay the housekeeper snooped thru my papers? How is it ok that your staff ( her supervisor) took exception with XXXXX number being in my room but took no exception to the fact that the housekeeper clearly was snooping.
Honestly, i am so outraged, I decided to contact you as opposed to posting this on trip advisor, but I am NOT okay with this.
Perhaps, if the concierge staff were the professionals they were supposed to be I would not have to ask your bar-tending staff for information.
Mr. XX was nothing but professional the entire time. He and I both deserve apologies and compensation and most definitely an explanation. The fact that the housekeepers supervisor was on-board with this invasion of privacy is sickening.
I look forward to your expedient response.
Dec 10, 2019
Our tripthe
Our stay was very nice. The Christmas decorations were beautiful.
Seems like the rooms are very modern. Not what I expected from the age of the hotel. It was clean.
Pasqal the doorman was so friendly and helpful.
Moe the resident attender ?
Was so friendly and couldn’t do enough to make our stay happy.
We will return. In the summer.
Dec 10, 2019
Fairmont Queen Elizabeth provides an excellent venue for all. Great location and was especially enjoyable this holiday.
Fairmont Queen Elizabeth has a great location and beautifully renovated. Especially enjoyable this holiday season with all the decorations and their market full of delicious goodies for all. Unique gift ideas and baskets. Fabulous food experience.
Dec 08, 2019
Five night conference stay, November.
Delta, Canada
Conference stay, 5 nights. Enjoyed the hotel, the room, location of the property, and the conference meeting rooms. Audio video setups were very good. Staff were friendly and helpful. Nice lounge and restaurant called Roselyn’s. Also Nacarat, but with limited days and hours of operation.
Dec 06, 2019
Maybe it's just me, but I prefer to have windows that open...
The Q.E. was a semi upscale hotel once upon time, but the rooms are probably smaller than you'd find for the same prices in other hotels. My biggest beef was the windows don't open. I was in Montreal, at this hotel, for a giant conference (Folk Alliance International, Valentines weekend 2019) and I wasn't wild about this packed hotel recirculating the same air. I know some people don't mind, but I know others really don't like feeling hermetically sealed in, so I thought I'd mention it.
Also the coffee machine was a Keurig or something like that, but it was naturally busted as those machines suck, and I had to leave the hotel to get proper coffee in the morning, which jumbles my, ahem, morning rituals. Other than that, the place was clean, staff friendly, and so on. But if you're finicky about air co and/ or morning coffee, as I am, you might want to know these details.(!)
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1178 Reviews 
Traveller ratings
What to Expect
Reviews
Housekeeping/management/colusion
Saskatchewan, Canada
Our tripthe
Fairmont Queen Elizabeth provides an excellent venue for all. Great location and was especially enjoyable this holiday.
Five night conference stay, November.
Delta, Canada
Maybe it's just me, but I prefer to have windows that open...