• Occidental Grand Papagayo

Hotel

Occidental Grand Papagayo

Occidental Grand Papagayo

Hayes & Jarvis Rating
TripAdvisor Review
4434 Reviews

Surrounded by stunning natural beauty

Boasting beautiful lush gardens with wooden bridge trails, the Occidental Grand Papagayo blends harmoniously with its tropical surrounds and showcases stunning ocean views and extraordinary sunsets. Complimented by the stunning sandy beach and the centre piece pool, this adults only property really is in a world of its own. Lounge by the pool or on the beach and discover the calm, warm bay waters for a rejuvenating holiday experience.

For those that want to enjoy activities, the area is also ideal for non-motorized water sports which are covered in the all-inclusive plan. Sports include kayaking and snorkeling among others. Scuba diving training and excursions are not included. The all-inclusive package allows guests to enjoy meals in three restaurants, unlimited snacks and drinks, including an open bar in four bar areas, a weekly cocktail party, endless daily activities and sport and live evening entertainment. Ideal for couples and newlyweds, here premium service meets spectacular surrounding and refined facilities.

  • Romantic setting
  • Stunning beachfront location
  • Excellent location for diving
  • Adults only hotel

Hotel Features

Hotel Category

Deluxe

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 169 rooms
  • Transfer duration: approx. 30 minutes from Liberia Airport or 4 hours from San Jose

Main Facilities

  • Diving
  • Fitness facilities
  • Nightclub
  • Outdoor pool
  • Watersports
  • Wifi

Board Basis Options

  • All Inclusive
Location Highlights

Occidental Grand Papagayo

  • Beach
  • approx. 30 minutes from Liberia Airport or 4 hours from San Jose
4434 Reviews 65% of travellers recommended this hotel

Traveller ratings

  • Excellent 1765
  • Very Good 1404
  • Average 667
  • Poor 352
  • Terrible 248

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jul 15, 2019

Poor Service and Management

The views of the property were amazing but the wow pretty much stopped there. Guest services were rude after they failed to properly book our excursion, the pools close at 5 and 7 pm, the food options are few and low quality, except for the Ala Carte restaurants and you are only allowed to go to those twice during your entire stay. We did not have access to WiFi and was informed at Check in that it was an additional fee to use. Since it was our honeymoon, we made the best of the situation but we wouldn’t recommend and we won’t return. Very disappointing.
Jul 13, 2019

You get what you pay for...

I would give this resort a 3.5, but that isn’t an option. Just spent 8 nights at Occidental Papagayo. If we return to Costa Rica we will not stay there again, but we will likely pay more to stay at a higher quality resort or rent a house. First, the grounds are beautiful and pretty clean. The views from our room (we upgraded to premium) was amazing. I feel like the quality of the room and the quality of service was fair based on what we paid, but don’t expect anyone to go out of their way to be helpful and don’t expect the food to be amazing. A huge shout out to David who worked in the restaurants each day....exceptionally kind and helpful! We did not use the shuttles as the walk to restaurants and main area wasn’t too bad, but we see the shuttles around quite a bit. Access to the beach was easy and it was beautiful. FYI, this is not a private beach to the resort so their is public beach access. This was not a problem, but just expect it to be more crowded on the weekends and expect people to come up selling you souvenirs and massage services. The spa at resort was great...I had 2 massages during our stay and both were excellent! A few tips.... Avoid the Asian restaurant, D’Oriental. Service was a joke and the food was very bad. Pool/beach towel service was a joke. Hard to guarantee that you’ll get a towel for the day, even if you go when they open in the morning. We had a $90 credit on our account from our initial booking. We booked a tour through the resort and decided to use the credit for that. Upon checking out we were told it could not be used on a tour. We asked if we could use it toward our spa services....no. We were told it could be used for wine, laundry, shuttle to nearby beach. It just would have been nice if they clarified that at the beginning. Don’t bother booking the beach excursions (snorkeling, kayak, etc.) at the towel desk by the snack bar as directed. They were not helpful and just casually told us that everything was full. If you actually walk down to the beach there is a tent where you can book these activities and they are super helpful. You might even get lucky to go out at the last minute if they have space....very accommodating. The food was not bad, but it definitely wasn’t great. After 8 days it got really old....even though the buffet has different themed nights the food was all very similar.
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