Hotel

Papillon Lagoon Reef

Papillon Lagoon Reef

Hayes & Jarvis Rating
TripAdvisor Review
746 Reviews

Traditional Swahili style hotel on the beach

Nestled in exotic gardens dotted with Baobab trees, the Papillon Lagoon Reef occupies a tropical location and is situated on one of the most beautiful beaches in Kenya where a range of water sports are available such as diving which can be organised through the PADI Dive centre.

Built in a traditional Swahili style, the resort has a relaxed and friendly atmosphere where colobus monkeys populate ancient baobab trees. Swim up to the poolside bar for a refreshing drink throughout the day and on fine evenings dine under the stars at the popular Baobab Terrace. In addition, the spectacular rooftop Baobab Restaurant serves a selection of international and Kenyan buffet cuisine, while breakfast and lunch can be enjoyed at the poolside bar and bistro.

Ideal for couples and families, the Papillon Lagoon Reef offers an idyllic location, many activities and a children’s pool and play area for younger guest’s enjoyment.

  • Family Rooms
  • Short taxi ride to Diani Town
  • PADI dive centre
  • Optional one night safari to Ngutuni Lodge

Hotel Features

Hotel Category

Trusted

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 150 rooms
  • Transfer duration: Approx. 90 minutes from Mombasa Airport.
  • Floors have lift access: No

Main Facilities

  • Diving
  • Outdoor pool

Accommodation Type

  • Authentic

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Kid's Pool
Location Highlights

Papillon Lagoon Reef

  • Beach
  • Approx. 90 minutes from Mombasa Airport.
746 Reviews 85% of travellers recommended this hotel

Traveller ratings

  • Excellent 350
  • Very Good 280
  • Average 76
  • Poor 22
  • Terrible 18

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Apr 23, 2019

Just an " okay " stay

London, United Kingdom

We stayed for 1 day before our safari and 4 nights after, and to be honest that was enough for us as in this time we had 3 different rooms. The first night we stayed in a Garden room which was quite dark and very dated. The water in the shower was just a trickle , so had to shower in the kids room. Mentioned this to staff so that we didn't get the same room after our safari. On our return after much debate , we were upgraded to sea view rooms. We realised quite late that the aircon did not work and the overhead fan was not over the bed. But we were too tired and it was quite late so just went to bed and had a very restless night. By the way the phones don't work in the rooms and if you need anything you have to keep trekking back and forth to the reception. We mentioned the aircon problem 5more times throughout the next day and were reassured it had been fixed each time but it had not . The aircon is switched off from 9am -5pm everyday,We were finally moved at 10.30 pm that night after much arguing to a room with aircon. Having stayed in both rooms , i would recommend upgrading to the Seaview rooms as they have more light , spacious and have a fridge. The 3 meals were good with a variety of European and African/Indian dishes and a hot station.Restaurant staff were lovely and always stopped for a chat asking how our day had been. BBQ night ( i think it was Friday ) was fantastic with a large selection of meats. Drinks were not good, there is a choice of around 6 spirits , juices, beer ,soda and filtered water. Everything is warm , even the juices in the fridge . The soda dispenser served cold in the morning only and most of the soda was flat. there are no diet drinks. You need to ask for ice and this instantly melts in the 40 C heat. There must be a better way to keep the drinks cold. Dinner is served in a different restaurant from breakfast and lunch . We travelled just before Easter where it was 40C during the day and around 30C at night and the humidity felt like 80%. The complex does not have aircon in any public areas and maybe only 2 fans in the large restaurant , but they insist men wear long trousers for dinner whilst women can wear vest tops and hot pants! This is a ridiculous one sided rule . We like to dress for dinner, but could not enjoy our meal as we were sweating so much. The grounds are large and lush and we were always able to find loungers and position them in the shade. There is a beautiful white sand beach and crystal clear water and the beach boys did not bother us too much.There are a few monkeys around so you need to keep an eye on your drinks etc. Wifi was terrible in the lobby and non existent in the rooms I wouldn't stay here again as there needs to be some cool areas to escape the high temperatures.
Apr 22, 2019

Family of 15, three generations.

Hugely friendly resort with staff prepared to go far beyond just an extra mile. Food always good, sometimes excellent, spacious rooms with very usable bathrooms (water pressure sometimes on the low side, but hey ho). Our fourth trip to Kenya and what marks this place out is the outstanding value for money (in real terms less than our first trip in the early nineties). Naughty monkeys within the hotel grounds (hide your peanuts, as my nephew discovered) and baboons (probably not friendly). Evening entertainment is predictable African stuff but is timed well to not take over an entire evening. A wonderful family holiday for three generations, some of whom were born in Kenya / Tanzania.
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Papillon Lagoon Reef

Facilities

Sports Facilities

A range of sports facilities can be found at the resort including:table tennis, pool, bar football, board games, plus beach football and volleyball. Payable locally: scuba-diving,glass bottom boat & deep sea fishing, fitness centre.

Swimming Pool

The meandering lagoon swimming pool overlooks the azure waters of the ocean and features a swim up bar.

Ngutuni Safari

Optional one night safari which can be booked and paid for in advance when booking your holiday. The price is a supplement which will be added to the overnight rate of the hotel. Itinerary: Day 1: After an early breakfast at Papillon Lagoon Reef drive to Tsavo East National Park. Enter at the Bachuma Gate and proceed on a game drive along the River Circuit to Ngutuni Game Sanctuary and Ngutuni Lodge. After lunch partake in an afternoon game drive in Tsavo East. Dinner & overnight at Ngutuni Lodge on a full board basis. Day 2: Early morning game drive in the 10,000 acre Ngutuni Game Sanctuary. Return to the lodge for breakfast and then continue to Papillon Lagoon Reef arriving in time for lunch. Restrictions: The safari usually takes place on either a Tuesday, Thursday or Saturday however guests will be advised on arrival when the day of the safari will be.

Papillon Lagoon Reef

Room Types

Family Room

Family Rooms offer rear garden views and a balcony or patio area where you can enjoy the lush surroundings. A drinks service is available throughout the day from 10:30am until 5:30pm at an extra charge locally whilst room safes can be requested locally for an extra charge. Rooms come with a mosquito net among many amenities other amenities.

  • Air Conditioning
  • Butler Service
  • Hairdryer
  • Safe
  • Separate Shower
  • Telephone
  • Towels included
  • TV
Garden Room

Garden Room

Garden Rooms have a balcony or patio with garden or pool views. Room safes are available locally for an additional fee. Room service is available throughout the day (10:00am to 5:30pm) for drinks only at an extra charge.

  • Air Conditioning
  • Butler Service
  • Hairdryer
  • Safe
  • Separate Shower
  • Telephone
  • Towels included
  • TV
Beach Front Room

Beachfront Room

Beachfront Rooms as you would expect are located perfectly to ensure you enjoy stunning views of Diani Beach which is widely considered to be Kenya's most beautiful beach. All are fitted with a luxurious 4-poster double bed, a Swahili sofa which is ideal for smaller children and upgraded furnishings throughout.Rooms come with a mosquito net among many amenities other amenities.

  • Air Conditioning
  • Butler Service
  • Fridge
  • Hairdryer
  • Safe
  • Shower over bath
  • Telephone
  • Towels included
  • TV
Papillon Lagoon Reef

Food & Drink

Beach Bar

The Beach Bar serves a selection of drinks.

Baobab Restaurant

Baobab Restaurant is a buffet style restaurant with an open-air terrace, serving International dishes and Kenyan cuisine. Restrictions: Guests are requested to dress smart casual for dinner and men must wear collared shirts, long trousers and shoes. Dress for breakfast and lunch is casual but modestly covered. Sleeveless t-shirts, vests and swim wear may NOT be worn, however please feel free to wear t-shirts (with sleeves), shorts and beach wraps.

Bistro Bar and Restaurant

Located by the swimming pool, the Bistro Bar and Restaurant serves breakfast, lunch and dinner. Here you can enjoy evening entertainment and barbeques.Opening TimesBreakfast - 07.30am - 10.00amLunch - 12.30pm - 2.30pmAfternoon Tea - 4.00pm - 5.00pm

Swimming pool

Pool Bar

Swim up to the pool bar for a refreshing drink.

Board Basis Options

All Inclusive

Papillon Lagoon Reef is an all-inclusive only resort. The following elements are included:Full buffet breakfast, lunch, afternoon tea and dinnerA choice of cocktailsLocal beers, soft drinks, house spirits, house wines and mineral water, served by the glass. TennisFree pool scuba demonstrationRegular evening entertainmentTaxes and tipsPlease note that á la carte meals, room service and snacks, non-house brand wines and spirits and bottled water are excluded and must be paid for locally.

Papillon Lagoon Reef

Special Offers

Minor offer catch all

Honeymoon Offer

Couples receive a bottle of sparkling wine and fruit platter in rooms on arrival.

Early booking discount

Save up to 10% on accommodation

Minor offer catch all

Spa Offer

Max 2 guests per booking receive either 1 x massage or 1 x pedicure.

Each adult will receive one of the activities, though one person out of the two could receive both if the other person does not wish to receive any. The offer cannot be swapped with another treatment.

Sale campaign

Save up to £11 Per Person per night on Accommodation

Rate reduction only combinable with the spa offer.

Minor offer catch all

Save upto £8 pppn on accommodation

Non combinable with any other offer

Minor offer catch all

Save upto £11 pppn on accommodation

Non combinable with any other offer.

Early booking discount

Save up to 10% on Accommodation

Non combinable with any other offer.

Early booking discount

Save up to 10% on Accommodation

Non combinable with any other offer.

Minor offer catch all

Save up to £12 pppn on accommodation

Non combinable with any other offer.

Early booking discount

Save up to 10% on Accommodation

Non combinable with any other offer.

Early booking discount

Save up to 10% on Accommodation

Non combinable with any other offer.

Early booking discount

Save up to 20% on Accommodation

20% discount for stays of 4 nights or more when booked more than 11 months (330 days) in advance.
Non combinable with any other offer.