Shangri-La`s Golden Sands Resort

Hotel

Golden Sands Resort by Shangri-La

Golden Sands Resort by Shangri-La

Hayes & Jarvis Rating
Information about hotel ratings
Average: 4.5 (1 vote)
TripAdvisor Review
3742 Reviews
Guide Price €1,199 per person
Based on October 2019 departure from Dublin flying with Etihad Airlines, staying for 7 nights bed and breakfast in a Superior Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Family friendly tropical escape

Ideal for beach and culture lovers alike and a haven for all, the recently refurbished Golden Sands Resort is situated on the white sands of Batu Ferringhi Beach and just a short walk from the night markets. A complimentary shuttle to George Town runs at certain times of the day for your convenience while back at this tropical resort there's plenty to keep all ages entertained, including a kids' club, adventure zone, children’s swimming pool and children’s menus available at two out of four restaurants.

While the younger guests play, enjoy a pampering treatment at the Chi Spa which is decorated with Malay and Peranakan influences. Alternatively relax in one of the two lagoon swimming pool, enjoy drinks at the two comfortable lounges, play some golf on the small golf course, visit the onsight eco centre and Turtle care project or enjoy a range of activities. These include tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi facilities.

  • Close to the night market
  • Great for families
  • Adventure Zone Entertainment Centre
  • On the beach

Hotel Features

Hotel Category

Deluxe

Recommended For

Family Friendly

Location Type

Beach
  • Check-in Time:
    14:00
  • Check-out Time:
    12:00
  • 395 rooms
  • Transfer duration: approx. 45 minutes from Penang Airport.

Main Facilities

  • Fitness facilities
  • Golf
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended

Board Basis Options

  • Bed & Breakfast

For Families

  • Babysitting
  • Family Entertainment
  • Family Rooms
  • Kid's Club
  • Kid's Pool
Location Highlights

Golden Sands Resort by Shangri-La

  • Beach
  • approx. 45 minutes from Penang Airport.
3742 Reviews 78% of travellers recommended this hotel

Traveller ratings

  • Excellent 1442
  • Very Good 1363
  • Average 554
  • Poor 221
  • Terrible 162

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 23, 2019

Most terrible vacations

Kuala Lumpur, Malaysia

I feel very suffer to stay in this 5 star hotel which is most recognise in top 5 in penang Island. I was assigned to the end corner area in 4th floor which right behind the religious prayer area & do not informed by front desk officer. I started realize is too late when is middle before 11pm, I can't rest well & which I try ignore lound sound came out from outsite till 12pm. I requested to change room but not offer buggy service to transfer my luggage which I change mind not to swift room as late in the night & my children slept also. The bathroom is super dirty end up with mole, dark spot & broken stuffs. I enclosed for your guys references if you really to choose stay in here. I rather pay more stay next door Hard Rock Hotel which is more hygiene & comfort.i feel disappointed that the hotel do not offer any compensation which only know to address " sorry to heard that sir" but does it make any different? They only know to inform you that give comment in here but do take any commitment to call me. Plese do not eat in their cafe restaurants for dinner buffet “so cal buy 1 free 1 offer". The variety food do not have much selection & very bad taste. The breakfast is okay but not much food to taste good.
May 22, 2019

In great need of TLC

Plymouth, United Kingdom

We have always stayed at the Golden Sands Resort for the past 10 years (each and every time we come to Penang), however I think it’s fair to say that the hotel is in need of a little TLC. There are obvious patches of fading paintwork, tiles missing from roofs, and even patches of water leakage markings on walls. The rooms are beginning to show their age, which is a little disheartening given the price and the stature carried by Shangri-La. There were obvious discrepancies between rooms, with some having cushions on the verandas and some not (we recently booked 3 rooms and only 1 had cushions - obviously not a big deal but noteworthy. You are provided glass bottled water in the room, but no minibar. There’s a safe, ironing board, and prayer mat, but no dressing gown or slippers like they used to have. I noted that despite drinking the providing Teas and Coffees, these weren’t replaced upon the daily clean, just spread out and rearranged to look like they had been. Besides the above, the stay was still comfortable - just not like it used to be. The resort is extremely popular with kids (due to the location and the nearby amenities and pools). The rooms were quiet and spacious, providing a nice escape when it did get a little too noisy poolside. The breakfast spread was okay, with cereal, fresh eggs, western food, Roti, Nasi, and even desserts. The overall atmosphere is still pleasant, with staff being attentive and warm in their welcome. There is a free shuttle bus into George Town (or Gurney Plaza just before) each and every day. Simply register at the Transportation Desk and you will receive a receipt slip to show on the day. The bus will stop in town at Hotel Jen (the old Traders Hotel). There’s a small gym, and a handful of boutique style shops on site. A McDonald’s and KFC over the road, with 2/3 food courts towards the right as you exit the hotel. The Night Market (Pasar Malam) is on every night and is located right outside the hotel. This is filled with “genuine imitation” goods and local foods - definitely worth a wander through at least once. Directly on the beach from there are water sports activities, masseuses, and other local offerings. For those wanting a little more peace and quiet - why not take a stroll down to the Rasa Sayang Resort next door. All-in-all, the stay was pleasant but a little substandard. Having always stayed, I was excited to experience the quality that I had always received (without sounding snobby) but I was left a little empty handed. This resort is great for young families with kids, but for couples I’d suggest either the Lone Pine or the Rasa Sayang.
View all
Golden Sands Resort by Shangri-La

Facilities

Fitness Centre

The resort features a fully equipped fitness centre.

Par 3 Golf Course

Located next door at Shangri La's Rasa Sayang Resort and Spa

Turtle Care Project & onsite Eco Centre.

The resort features a Turtle Care Project and onsite Eco Centre.

Complimentary Shuttle to George Town

Sports & Entertainment

The resort features a nine hole golf course whilst natural excursions can be enjoyed close by such as jungle treks.Sporting facilities include: tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi.

Two Swimming Pools

The resort has three lagoon-shaped pools which are set within the gardens. There is an activities pool with a whirlpool and a children’s swimming pool with a waterslide.

Chi Spa

The Chi Spa offers refined settings in which to enjoy a pampering well-being treatment and features Malay and Peranakan influences with its rich timber wood flooring and stone walls. Surrounded by 30 acres of lush gardens, this spa offers a haven of luxury and tranquillity. Experience massages, exercise, stretching, hydrotherapy and meditation here.

Complimentary Wi-Fi is available across the Resort

Golden Sands Resort by Shangri-La

Room Types

Superior Hillview room

Superior Hillview

Superior Hillview Rooms come with 36 square metres of living space and are comfortable, complete with traditional Malay touches and complimentary Wi-Fi. Your bathroom features a soaking tub and shower.

Show room facilities
  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included

Deluxe Sea Facing Family

Deluxe Sea Facing Family Rooms consist of two interconnecting Deluxe Seafacing Rooms. Complimentary Wi-Fi is provided.

Show room facilities
  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Superior Hillview Family Room

Superior Hillview Family

Superior Hillview Family Rooms consists of two interconnecting Superior Hillview Rooms. Complimentary Wi-Fi is available.

Show room facilities
  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Deluxe Seafacing Room

Deluxe Sea Facing Room

Deluxe Sea Facing Rooms come with 30 square metres of living space and feature a balcony overlooking the pool and sea. Your bathroom features a bathtub and shower whilst complimentary Wi-Fi is provided for your convenience.

Show room facilities
  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
More images

Executive Sea View

Executive Sea View rooms come with 30 square metres of living space and are located on the resorts higher floors with great sea views. Your bathroom features a bathtub and shower, whilst complimentary Wi-Fi is provided for your convenience.

Show room facilities
  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included

Deluxe Sea Facing

Deluxe Sea Facing Rooms come with 30 square metres of living space and feature a balcony overlooking the pool and sea. Your bathroom features a bathtub and shower whilst complimentary Wi-Fi is provided for your convenience.

More images

Executive Seaview

Executive Sea View rooms come with 30 square metres of living space and are located on the resorts higher floors with great sea views. Your bathroom features a bathtub and shower, whilst complimentary Wi-Fi is provided for your convenience.

Deluxe Seafacing Family

Golden Sands Resort by Shangri-La

Food & Drink

Garden Cafe

Garden Café

Garden Café serves international cuisine and local favourites. This open-air café overlooks the gardens. A children's menu is also available. Restrictions: Smoking is not permitted. Dress code: Casual.

Restaurant

Sigi's Bar and Grill

Sigi's Bar and Grill is located on Batu Ferringgi beach and serves a wide selection of dishes and a children’s menu in casual settings. Dish options include steak, wood-fired pizza, sandwiches, pastas and local Asian options. The outdoor upper deck is a signature feature where guests can enjoy panoramic views of the beach. A range of alcoholic and non-alcoholic beverages are available at the bar. Dress code: Casual. Swimwear is allowed in the daytime.

Cool Lounge

Cool Lounge

Enjoy tea, coffee, bottled juices, pastries, cakes and sandwiches in the Cool Lounge and a range of entertainment options including internet stations, board and card games, books, magazines, newspapers and TV's. Restrictions: Smoking is not permitted. Dress code: Casual dress code.

Lobby Lounge

The Lobby Lounge is open-air and overlooks the gardens and pools, serving refreshments and light snacks. Dress code: Casual.

Board Basis Options

Bed & Breakfast
Golden Sands Resort by Shangri-La

Family Friendly Facilities

Adventure Zone

Adventure Zone

The largest indoor playground of its kind, the Adventure Zone is Shangri-La's unique family entertainment centre. Three categories of exciting drop slides and multiple sections of modular play equipment provide fun times in a safe and fun-filled environment for children and teenagers.

Kid's Club

The Kid's Club is open 10.00 until 12 noon and 14.00 until 17.00.

Kids Pool

Splash Zone

The Splash Zone provides endless fun for the little ones with water features that include tipping water buckets, butterfly sprays, turtle water sprays, rainbow sprays, floor water jets, tipping cones,water cannons and two twisting water slides.

Toddler Zone

Located within the Adventure Zone, the Toddler Zone is designed for children below 4 years. The Toddler Zone includes a ball pit, mini slide and numerous climbing and exciting play modules.

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