Dreams Tulum Resort and Spa

Dreams Tulum Resort and Spa

Hayes & Jarvis Rating
TripAdvisor Review
6159 Reviews
Guide Price €1,539 per person
Based on November 2019, departure from Dublin, staying for 7 nights all inclusive in a Deluxe Garden View Room (2 adults sharing) including return private transfers
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Immerse yourself in Mexican culture

Located on one of the most unique beaches in the Riviera Maya. Dreams Tulum is surrounded by tropical gardens and colonial architecture and is close to Mayan ruins and the Xel-Ha ecological park. Dissolve away your hectic world with the cleansing ritual of a ''temazcal'' a pre-Columbian stone steam bath, followed by a cool dip in a spring fed ''cenote''. The exciting Mayan themed Explorer's Club will keep your kids happy, busy and supervised.

  • Close to ancient Mayan sites
  • Reservation-free dining
  • Euro-bungee and water trampoline
  • Explorer's Club for kids
  • Guaranteed interconnecting rooms

Hotel Features

Hotel Category

  • Check-in Time:
  • Check-out Time:
  • 432 rooms
  • Transfer duration: approx. 90 minutes from Cancun Airport

Main Facilities

  • Diving
  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Board Basis Options

  • All Inclusive

For Families

  • Family Entertainment
  • Family Rooms
  • Kid's Club
Location Highlights

Dreams Tulum Resort and Spa

  • approx. 90 minutes from Cancun Airport
6159 Reviews 82% of travellers recommended this hotel

Traveller ratings

  • Excellent 3584
  • Very Good 1554
  • Average 608
  • Poor 244
  • Terrible 169

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jul 16, 2019

Beautiful Resort for our family's "2019 Excellent Adventure"

Houston, Texas

This was our family's 11th "Excellent Adventure", and our first to Tulum. We've been to several all-inclusive resorts in Mexico as well as properties in Belize, Jamaica, Grand Cayman, and Roatan. Dreams Tulum is a very well managed resort with excellent activities and restaurants, and has traveler friendly features like adult-only areas, "no reservations required" specialty restaurants, and a separate "activities" pool. The staff provided us excellent service in all areas of the resort. A special "Thank you" to Alma in the Seaside Grill is much deserved! While the resort did everything possible to remove it, the area was experiencing large amounts of seaweed washing onto the beach, making it virtually unusable. It's unfair to hold the property responsible for this weather related condition, but it's also impossible to thoroughly enjoy a beach vacation when you can't use the beach. Two other points to consider when choosing Dreams Tulum: It is 1 1/2 hours by bus/van from the Cancun airport. There are many, many other resorts much closer unless you are interested in the Tulum ruins. Unfortunately, no one in my family was. Secondly, the property is isolated on the coast, so walking to nearby shopping, beach bars, or restaurants isn't an option. Everyone on "Excellent Adventure 2019" said it was "one of the best". But then they say that every year .....
Jul 14, 2019

Honest experience - UK Couple

Tonbridge, United Kingdom

Dreams Tulum Resort has to be one of the most disappointing holidays I have been on. Me and my partner are from the Uk and we have spend a lot of money coming to Mexico for ten nights. When we arrived we was treated very well with a “Welcome home” and a glass of champagne, and we at this point thought “here we go, I cannot wait to relax” From here we have found the food average, the staff average, adults entertainment average, drinks average and cleanliness average. I do not want to put anybody off staying here as there are a few good moments we have had, but our experience here has been nothing but a disappointment. We have purchased a Junior suit room and we have had the following issues Keycard not working: We have had the problem of our key card not working around 8/9 times. When we call the reception all we got was ok we’re fix it and nothing would get sorted. Not even anybody showing up at first! We went to the reception and again nothing sorted. This at one point stopped us leaving our room for three hours as we knew we could not get back in! We asked our room to be changed and ask to speak to manager and all of a sudden, you guessed it... sorted. House keeping: we went two days without a change of towels. In fact we had no towels full stop. Mini bar gets changed when they feel like it and room is NEVER cleaned. Room service: Do not order the breakfast to your room as it is cold NO WATER: We also went three hours with no running water just as we wanted to go out for dinner. Staff issues: When you ask for a drink at meal time it’s common for them not to return with your drink as they forget Reception desk: only are welcoming when you first arrive. Otherwise no eye contact is made when you have an issue, and seem to just want you out the way. Pool are and beach: Two pools one, one which has a swim up bar which is very un hygienic. Common to have empty drink cups around it and insects dead in the pool. Oh and you may find plasters in there as well! The other is ok, but very warm and boring. The sea is practically impossible to go in as the sea weed is awful here. Not the hotels fault though, just it is what it is. Good times were made here by ourselves and not the staff in my opinion. 24/7 you have someone trying to take a picture of you and the shops are a rip off! You need trousers to eat in a few places and if you are like me don’t have any, you have to pay $89 USD to buy some! PREFERRED SECTION: DO NOT BUY WASTE OF MONEY. ALL YOU GET IS A BEACH WITH A BED THAT YOU CANNOT GO IN AS IT IS TOO ROCKY. THE BEDS ARE A COST AFTER YOU USE THEM FOR TWO DAYS. Also you get a lounge which UNLESS if you like playing board games is a waste of money. MY ADVICE! IF YOU LIKE QUALITY AND LIKE ME BELIEVE IN “ WHAT YOU PAY IS WHAT YOU GET” THEN DO NOT STAY HERE. THE HOTEL SEEMS IDEAL FOR FAMILIES BUT NOT COUPLES! ALSO ALCOHOLIC DRINKS ARE POOR! IF YOU WANT TO GET DRUNK DRINK THE WINE!
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