Hotel

Excellence Riviera Cancun

Excellence Riviera Cancun

Hayes & Jarvis Rating
TripAdvisor Review
17126 Reviews
Guide Price €1,799 per person
Departure's from Dublin, staying for 7 nights all inclusive in a Junior Suite Spa or Pool View Room (2 adults sharing) including return private transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

A taste of romance and relaxation

Located between the excitement of Cancun and the cosmopolitan town of Playa del Carmen, The Excellence Riviera Cancun is an ideal choice for those seeking a luxurious retreat close to the action without being in the hub of it all. Located on a beautiful white sand beach this all suite, adult only hotel has six pools which meander throughout the hotel grounds, a luxurious spa as well as a host of on site activities and sports. The hotel's ten bars, all serving premium brand drinks provide the ideal setting for relaxation after experiencing the sumptuous cuisine in one of the hotels 11 restaurants.

  • Near to the lively resorts of Cancun and Playa del Carmen
  • Wide range of activities and watersports
  • Located on the beachfront of Riviera Cancun
  • Adults only luxury

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 440 rooms
  • Resort only permits guests aged 18 years and above

Main Facilities

  • Diving
  • Fitness facilities
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Barefoot style
  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Excellence Riviera Cancun

  • Beach
  • Approx. 15 minutes from Cancun International Airport
  • Easy reach to Cancun's lively bars, restaurants and night spots
  • Beachfront location with white sands and crystal blue waters
  • Perfect location to explore ancient ruins including Chichen Itza, Tulum and Coba
  • Get a taxi down to Playa Del Carmen for shopping and visiting Cozumel
17126 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 13754
  • Very Good 2357
  • Average 677
  • Poor 209
  • Terrible 129

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jul 15, 2019

Disappointed is an understatement!

Scheduled this trip with 3 other couples and all of us left feeling very underwhelmed. PROS: Beautiful resort Very clean room Very friendly staff - especially Leno and Jesus who worked the swim-up bar, Matilde who made sure we were taken care of with drinks each day while laying out, and Merek and Giovanna who always greeted us with a smile and made sure we were laughing! However, Everyday around dinner time was when things went downhill. Every single night we experienced one and a half hour to two hour delays just to get dinner. This left us not only starving, but also missing every single evening activity because we were sitting in the restaurants SO long just trying to get fed. The night that was the most disappointing was the night we attempted to eat at the French restaurant. After sitting for over two hours afternoon ordering and watching every other table in there receive their food, the 3 females in our group finally had to go upstairs to the coffee shop before they closed to get muffins because it was 9:30 and we could not wait any longer to eat something. After this, we went back to our rooms to order room service because obviously a muffin does not suffice for dinner, and then waited another hour to receive room service. At this point, it was nearly 11:30 that we finally got dinner and had missed the pop show and the silent dance party and totally ruined our evening. The frustrating part was that it seemed like it was only our group that was having these issues. Everyone else came and went from the restaurants and was able to enjoy their evenings while we seemed to practically beg to be fed. Lastly, on our final day which was checkout, our room took on a strange odor. At this point we were so frustrated and ready to leave, that we just went and hung out in the lobby until time to leave. We noticed the resort in general had a slight sewage smell. Having traveled to other Dreams and Sandals resorts, we were not pleased with our Excellence experience especially considering this resort was recommended to us.
Jul 15, 2019

The staff was amazing

The overall trip was amazing. The food was great. The room service was speedy!!!Gustavo The bell boy ( they need a better name than bell boy) was the best!!He became a member of my family!! I miss our talks!!He was just great!! Juan was our Bar server by the pool. Only told him the first day what we wanted to to drink. He remembered the whole week what we liked. Always had a smile on his face no matter how hot it was.Marco who served us breakfast in the buffet also remember down to that I didnt like ice in my tomato juice! The staff they have there really makes me want to go back. I miss seeing them. The hotel was spotless. Best hotel in Mexico!! Cant wait to go back!!!
View all
Excellence Riviera Cancun

Facilities

Miile Spa

A sanctuary of relaxation and rejuvenation set right on the beachfront. Where the elements of sun, air and water are used to ease the stresses of day to day life. Facilities include single and couple treatment rooms, bridal spa and offering a wide range of treatments from massages, manicures and pedicures.

Evening Entertainment

When the sun sets, the resort comes alive with a range of entertainment from singer and piano, Mexican bands to Mayan dancers.

Fitness Centre

Top of the range fitness centre with free weights and cardio machines.

Landsports

Keep active on your holiday and enjoy an array of sports either as a couple or a group of friends - ranging from volleyball, tennis, hiking trails, table tennis and archery.

Six Swimming Pools

With six swimming pools located around the resort in which two are heated in the winter and one exclusively for Excellence Club guests you'll be sure to find a spot to soak up the sun and refresh in the water.

Watersports

Watersports include the use of Hobie Cats, sea kayaks, snorkel gear and paddle boards.

24-Hour Room Service

At any time of the day you can request food and drink to your room, giving you the chance to have breakfast in bed,dinner on the terrace, or a midnight snack.

Excellence Riviera Cancun

Room Types

Junior Suite Pool View

A Spacious suite with one king or twin beds, a whirlpool bath tub, a pillow menu and a view of the pool or spa from the fully furnished balcony. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Swim-Up Suite Pool View

You'll spend most of your time on the expansive terrace which leads you with direct access into the pool. Located on the ground floor the terrace is fully furnished with outdoor Jacuzzi®, loungers and hammock. These suites come with either king size bed or two double beds. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Suite Ocean View

Lookout onto stunning ocean views from your balcony. Inside the spacious suite features a whirlpool bath, sitting area and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two Storey Rooftop Terrace Suite Spa Pool View

Head to the rooftop terrace which boasts a private plunge pool overlooking the spa and pool. Inside, the suite comes with a king-size bed, sitting area and a full marble bathroom. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

This spacious suite offers a large living area with a separate bedroom and king bed, a whirlpool bath tub, concierge service and ocean views. Enjoy a host of additional Excellence Club benefits and amenities including VIP check in and check out, access to the Excellence Club Lounge, upgraded mini-bar and Bvlgari® bathroom amenities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Swim-Up Suite Ocean View

With direct access into the pool from your private terrace and picturesque ocean views you get the best of both worlds from this suite. Other features include king-size bed, a whirlpool bath tub, a pillow menu and a host of Excellence Club facilities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Two-Storey Rooftop Terrace Ocean Front

What could be better than uninterrupted views of the ocean from your rooftop terrace and plunge pool? With dedicated check in and check out as part of your Excellence Club benefits, outdoor shower, king-size bed, whirlpool tub and separate shower.  

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front

This spacious suite offers a large bedroom with king-size bed, separate living area, a massage area, a whirlpool bath tub, concierge service, access to the Excellence club, VIP location and ocean views - the perfect suite for a romantic honeymoon getaway. 

Additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front With Rooftop Terrace

Offering two private and furnished balconies one with an outdoor whirlpool and the second is a rooftop terrace with plunge pool and loungers, outdoor shower and impressive views of the Caribbean Sea. Located in the VIP section additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite

Spanning 1,993 square foot with a generous sized living area, full front ocean views, a master bedroom with king-size bed, dining area and kitchen. Additional amenities for the Imperial Suite include; in-room check in and check out, laptop and IPad® for use during your stay, a private wine cellar dinner and in-room bar man service (once per stay and to be booked 24hrs prior through the concierge). Guests staying in an Imperial Suite receive a day pass to sister property Excellence Playa Mujeres with transportation included and unlimited access to "Aqua Wellness" spa circuit throughout your stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Riviera Cancun

Food & Drink

Basmati

Specialising in cuisine from north-west Indian regions, enjoy colourful and authentic decor creating a romantic and memorable dinner experience.

Chez Isabelle

Mouth-watering French cuisine is presented in an alluring Parisian-style atmosphere in this, the resort's signature French restaurant. There are indoor and outdoor areas to choose from and nightly live music to set the mood.

The Grill

Lunch here is served under a large thatch-roof; with a menu of snacks, sandwiches and burgers. For dinner, an al fresco experience of flame-grilled steaks, seafood and chicken is yours to savour. Lunch: 12:00 - 18:00 Dinner: 18:30 - 23:00

The Lobster House

The Lobster House serves poolside a la carte meals for breakfast, lunch and dinner. Dinner is particularly special for its menu of fresh seafood and lobster specialities; served by the glow of lanterns and moonlight. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 17:30 - 22:30

Oregano restaurant

Oregano

This popular Italian a la carte restaurant is open just for dinner,all your favourites from the south Mediterranean; pizzas, pastas, calzones and more.

Toscana

Toscana is the resort's second Italian restaurant, serving breakfast and lunch buffets followed by flavoursome dinners in multiple Tuscany-inspired courses. Just don't forget to save room for dessert. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 17:30 - 22:30

Spice

Spice is the resort's pan-Asian restaurant, serving food inspired by the culinary cultures of Japan and Thailand, through to China and Vietnam. There is a sushi bar and Teppanyaki tables to reserve a place on; providing some extra theatre to your meals.

Agave

Local Tex-Mex cuisine is served hot in this exciting restaurant. There is a hacienda-style courtyard for dining under the stars and an intimate indoor dining area; and look out for the table side mariachi bands, completing your authentic taste of Mexico.

Las Olas

Sit down by the beach and enjoy a lunch of fresh wood-oven pizzas, salads, and other fast food.

Aroma

Fresh baked breads and tasty treats like cakes, eclairs and ice cream are served with hot drinks in this relaxed cafe.

Flavor Market

This gourmet restaurant has a tapas menu; various small plates of food and a selection of premium wines that are specially selected to be paired against each dish.

Sports Bar

Sports play on the big screen whilst you enjoy drinks from the full service bar, lunch and dinner is full of pub classics like burgers and chips in this relaxed bar and restaurant.

La Habana

Classically styled, La Habana evokes the Cuban spirit with a menu of cigars and liquors in a cosy atmosphere.

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet.You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Riviera Cancun

Special Offers

Honeymoon offer

Honeymoon and Anniversary offer

Celebrate your honeymoon or anniversary at Excellence Riviera Cancun and receive the following complimentary benefits and amenities:

• Welcome letter.
• Basket of fresh fruits in room upon arrival.
• A bottle of sparkling wine.
• One special romantic dinner (restaurant).
• Rose petals in the room upon arrival.
• Special turn down service.
• Champagne breakfast in bed (one per stay).
• 15% discount on your Photo package (non applicable for wedding packages).
• 15% discount on all Spa treatments.

Please note:
• Hotel must be notified at time of booking and will be required to present a copy of the wedding certificate at time of check in.
• Anniversary Package: Valid 7 days before or 7 days after your anniversary date.
• Honeymoon Package: Valid for 3 months after your wedding date.

Travelling
Thursday, November 1, 2018 to Saturday, October 31, 2020
Offer ends in 473 days

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