Zen Grand Suites

Hotel

Grand Velas Riviera Maya

Grand Velas Riviera Maya

Hayes & Jarvis Rating
TripAdvisor Review
4043 Reviews
Guide Price €2,999 per person
Based on October 2019 departure from Dublin flying with Delta, staying for 7 nights all inclusive in a Zen Grand Suite Nature View (2 adults sharing) including return private transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

The Next Level of Luxury All Inclusive Resorts

The impressive Grand Velas Riviera Maya is located just minutes from the lively resort of Playa del Carmen on a stunning stretch of sandy beach. Divided into three areas, each focusing on something different and qunique; a Zen oriented ambiance, a family friendly environment and an exclusive area ideal for adults and families with teenagers. Each area provides elegant accommodation complimented by a stunning spa, high levels of service and a delicious selection of gourmet dining. The dining at Grand Velas Riviera Maya takes all-inclusive to the next level. From the buffet to formal a la carte dining, your taste buds will be in a culinary heaven with an all-inclusive like no other in the region.

  • Perfect for food lovers with top level Dining and cuisine
  • Appreciating the natural beauty of the area and surrounded by jungle
  • Family friendly resort with kid's and teen's clubs and activities
  • Superior suites to cater from romantic couples to larger families

Hotel Features

Hotel Category

Indulgent

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 539 rooms
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Free parking
  • Indoor pool
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Interconnecting Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club
Location Highlights

Grand Velas Riviera Maya

  • Beach
  • Approx. 35 minutes from Cancun International Airport
  • On a beautiful stretch of stunning beach
  • A short distance from Playa Del Carmen with shops and bars
  • Surrounded by lush tropical Mayan jungle
4043 Reviews 90% of travellers recommended this hotel

Traveller ratings

  • Excellent 3386
  • Very Good 441
  • Average 121
  • Poor 58
  • Terrible 37

What to Expect

  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 21, 2019

A wonderful Spring Break @ Grand Velas Riviera Maya

Houston, Texas

We went to Grand Velas Riviera Maya for Spring Break 3/12-3/17/19 and it was amazing! It was my husband and two teen boys--14.5 and 11.5 years old. The property, amenities, beach, pool, food, drinks, room service, staff, concierge, etc. were all top notch. We had a room in the Ambassador section which I recommend as it is close to the action. I do recommend your kids take water shoes and snorkeling gear as you can do some great snorkeling @ the resort. Heads up that older kids need to wear pants to dinner at the nicer restaurants. I read one place that it is 16 and up, but then we were told when we arrived at the resort that it's 12 and up, so make sure you confirm before you go. We had Dream Art Photography take family photos and they turned out great! These folks made our trip even better: Alejandrino/personal concierge, Jorge G. @ the Ambassador pool, Beatriz @ the Ambassador beach and Elias and Luis @ DreamArt Photography. We look forward to going back to Grand Velas in the future with some friends!
Mar 21, 2019

Best Family trip to date at an all inclusive resort

Des Moines, Iowa

Our Ambassador room had a great view of the ocean and was the perfect size for a family of four. We even had one king bed for the double room. Everything was very clean and organized and felt very luxurious. Housekeeping did a great job keeping our room stocked with the essentials. We did not book a plunge pool but were upgraded at check in. It was a nice extra. The staff was amazing and very attentive to our needs. I can’t say enough about the pool service. Jorge (the tiger), Nora and Jorge checked on us nonstop and the food from the pool to all the restaurants was outstanding. I highly recommend Frita. Our children are 15 & 8 and they both thoroughly enjoyed themselves. Our youngest loved the kids club and did not want to leave. The staff was very good with the children and kept them busy with fun activities and crafts. I also loved the activity instructors. They did a great job with water aerobics and pool yoga. The beach was well maintained. Seaweed is a problem everywhere you go anymore on the gulf side and the staff did a great job keeping it clean. We went two miles down the beach and it was the best spot. My husband and I will go back and stay in the Grand Class next time for an adults only vacation.
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Grand Velas Riviera Maya

Facilities

SE Spa by Grand Velas

Grand Velas Spa & fitness

This blissful resort spa transports you to a world of well-being through a revolutionary hydrotherapy circuit including a clay room, ice room and experience pool. It's the perfect way to relax and unwind after a hot day in the sun and prepare yourself for that romantic night. For a high performance and physical workout head to one of the two fitness centres, Located in either Ambassador and Zen Grand Ambience

Zen Area

Resort Activities

Fringed by the Yucatan jungle, Grand Velas Riviera Maya offers a great range of activities which allow you to get back to nature. Explore the jungle on horseback, or zip-line through the trees or enjoy a wide range of water based sports including kayaking, scuba diving, sailing and snorkeling.

Weddings

However you picture your perfect day to be, at Hayes & Jarvis and Grand Velas Riviera Maya we will ensure everything down to the finest detail is taken care of and accommodated. So whether you want a stunning ocean front ceremony or a quiet and intimate service in the gardens, we will arrange the wedding that is perfect for you.

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Suite Nature View

Zen Grand Suites offers are large and spacious and feature either a king-size bed or two queen-size beds. Set in the natural environment of the Riviera Maya jungle these suites provide an escapism and allow you to be at one with nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Zen Grand Pool Suite

Zen Grand Pool Suite

Zen Grand Suites offers either a king size bed or two queen size beds. Set in the natural environment of the Riviera Maya jungle at just five minutes from the Ambassador section. The suites over look the Riviera Maya jungle and have a private plunge pool on the balcony to sit back and relax and enjoy the tranquillity of nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Zen Grand Two Bedroom Family Suite

Perfect for families looking for space and privacy, these large suites feature one bedroom with a king-size bed and a second room with two queen beds interconnecting. Explore as a family the Zen ambience and the peaceful Mayan jungle that surrounds you. With a host of family amenities including; baby concierge with bottles, sterilisers, cot and high-chair as well as special turndown service for kids including welcome pack with beach toys and an ecological tour with the unique "putting down roots" and planting your own tree and educating the importance of our environment. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Ambassador Suite

A suite in the Ambassador section are perfect family suites with fantastic views over the sparkling Caribbean Sea. Featuring an inside Jacuzzi®, mini-bar and can come with one king-size bed or two doubles. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Ambassador Pool Suite

The Ambassador suite offers a one King or two Queen beds and includes the same amenities as the Ambassador Suite including dedicated check-in and check-out but these pool suites boast a plunge pool on the terrace with ocean front views. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Class

Grand Class Suite

The Grand Class Suites features a king size bed or two queen size beds. Experience the seductively intimate ambience of a private plunge pool on the terrace overlooking the blue waters of the Caribbean. For adults only, these suites are perfect for a romantic hideaway 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Velas Riviera Maya

Food & Drink

Cocina de Autor Restaurant

Cocina de Autor

The Cocina de Autor is the hotel's signature restaurant and offers a sensorial experience using extensive research of flavours and takes you on a gastronomic tour and showcasing the very best in Mexican and Caribbean cuisine. The restaurant only permits guests aged 16 years and above and gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Sen Lin

Sen Lin

A family friendly restaurant offering upscale Asian dining. Taking you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Located in the Zen Grand Section - reservations are required. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Chaka

Chaká

Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes. Located in the Zen Grand section. Open for breakfast and lunch only.

Azul Restaurant

Azul

Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet. Enjoy open air dining on the terrace and is located in the Ambassador section.

Restaurant

Frida

This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Board Basis Options

All Inclusive

Food: Breakfast, lunch and dinner a la carte or buffet at Bistro, Azul and Chaká restaurants. Dinner a la carte at five signature restaurants; Frida, Cocina de Autor, Piaf, Sen Lin and Lucca. Includes 24-hour gourmet room service.

Drink: In room mini-bar restocked daily, premium brand domestic and international beverages at Sky Bar, Piano Bar, Karaoke Bar, Sen Lin Bar, Koi Bar and Aqua Bars located throughout the resort.

Activities: Complimentary Wi-Fi, 24-hour personal concierge service, pool and beach service, kid's and teen's clubs with daily activities, gym and fitness classes, recreational activities including snorkeling and kayaks.

Grand Velas Riviera Maya

Family Friendly Facilities

Kids Club

Grand Velas Kids' Club & Baby Concierge

Grand Vela's exciting Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly supervised environment. For children aged 4-12 years and is open daily from 09:00 - 22:45. Baby Concierge is at no additional charge and provides the VIP service for even the youngest in the family. Just let us know what you need from a range of items including; bottle steriliser, high chair, crib, baby bouncer and prams.

Teen Club

Grand Velas Teen's Club

This exclusive Teens Club is ultra-cool and the perfect place to hangout. This supervised club has a state of the art sound system blasting out the latest beats. The circular bar is the place where you can order your choice of non-alcoholic beverages. For teenagers aged 13-17.

Grand Velas Riviera Maya

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