• a kitchen with a large window

Shangri-La Singapore

A luxurious oasis in the heart of Singapore

Offering an exclusive and refined oasis in the heart of the city, this flagship property of the Shangri-La group really sets the bar high when it comes to luxury accommodation and exemplary service. There are no less than three wings of accommodation to choose from, our personal favourite being the Garden Wing with its spacious rooms and tropical feel - this is also where you will find one of the largest pools in Singapore. The Tower Wing has recently been renovated and offers contemporary rooms including family-friendly rooms and suites. Other facilities include a spa, health club and Nami Japanese Restaurant which is located on the 24th floor and boasts stunning city views. 

Hayes & Jarvis Rating

Guide Price

 €1,579  per person
Hotel Category
Indulgent
Location Type
City centre
TripAdvisor Review
Tripadvisor rating 6681 Reviews
Marina Bay View Singapore

Hotel highlights

  • The Flagship property of Shangri-La
  • One of the largest pools in the city
  • Walking distance to Orchard Road
  • Exclusive Valley wing with private lobby

Hotel Features

General Information

  • Check-in Time:
    14:00
  • Check-out Time:
    12:00
  • 792 rooms
  • Floors have lift access

Main Facilities

  • Fitness facilities
  • Outdoor pool
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • Half Board
  • Bed & Breakfast
  • Room Only

For Families

  • Babysitting
  • Interconnecting Rooms
  • Kid's Pool

Hotel Location

Location Highlights

Shangri-La Singapore

  • City centre
  • approx. 30 minutes from Singapore Airport.
  • A short walk from the main shopping, entertainment and dining districts
6681 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 5023
  • Very Good 1133
  • Average 317
  • Poor 123
  • Terrible 85

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 30, 2020

Lost it’s magic

Singapore, Singapore

Was really looking forward to coming back to our favorite staycay in town when we checked in for a 4 night stay at the Valley Wing (to support local tourism since our flights all got grounded), but sad to say, it was off to a depressing start in here. I’m in on night 4 and will be checking out tomorrow, and still nothing has changed my mind about ever coming back again. Says a lot since this is our third or fourth stay with Valley Wing, and we used to love coming back to the welcoming environment and great team. Our check-in was quite literally two parallel conversations going on. There was no effort to understand my question, nor was there an urgency to offer a solution. Neither was any apologies offered for my having gotten 2 conflicting pieces of information from the reservations team. I called in to reservations prior to booking my stay, and they told me there will be a complimentary early check-in at 12pm, and a late check-out at 3pm. However, after my booking was confirmed, I received another email saying that I will get a late check-out at 2pm instead. Unsure which one to follow, I wanted to clarify this situation with your front desk while checking in, and instead of first apologizing for the confusion while going to check on this, the response he gave us was “Well the usual check out time is 12pm. If you want a late check out we will have to see.” Just... wow. You see, I didn’t ask for the late check-out. It was part of the package I booked. All I wanted to do was clarify since your reservations team offered different information. And perhaps I would have put up with this response if I were to check myself into a 3 star business hotel, but never have I expected this to be my welcome at VW. And as a GC member, of course I’d try asking for a room upgrade. He said he will check with his superiors and get back to us, but it’s been 4 days and I haven’t even heard a “Sorry Mdm, I did try asking for you but it wasn’t possible.” We were just trying our luck, it would definitely have been fine to tell us it didn’t work, but not that ok to tell guests you’d get back to them and then, nothing. Maybe the covid situation has gotten the staff uneasy about their state of employment or simply home sick (just a guess), but it feels like the “hospitality switch” has been turned off for most of them, apart from Shamela from the lobby lounge who was the only one always wearing a smile and eager to come serve us when she spots us. The other staff wanders off into the distance pretending not to see us, or is only willing to serve the older guests instead of the only two younger looking guests. It’s the first time in VW that we have gotten such an unwelcoming feeling, to the extent where we were completely ignored when we smiled and politely nodded to a staff in passing. Haven’t quite gotten over the shock of the state of service. Those of you reading this and deciding between hotels, if you’re below 45 or look young, you might not like the feeling of being constantly overlooked here. Afternoon tea and canapé sets are a mere shadow of its former glory, and special requests during breakfast were waved off with a “That’s not on the menu, and we can’t entertain the request due to the low occupancy rate”. I’ve been served the exact same set of afternoon tea and canapés for the last 4 days, and although I do understand the challenges the business is facing and the need to cut cost, but my room rates are honestly not that much different to when there wasn’t a Coronavirus. Special thanks to Shamela who suggested the chefs make us a different sandwich during afternoon tea, and your kind attention to detail. You’ve been the highlight of our otherwise gloomy stay. The only other friendly face we were hoping to see was stuck in Malaysia unable to come back to work (I think his name is Rajah?) but you’ve been wonderful. Thanks Shamela. Food served at The Line is mediocre and disappointing as usual, but it’s been this way for years so no surprise there. Although, they do need to put a bit more effort into social distancing because there are still tables sitting side by side. When we asked for a quieter table with lesser patrons around us, I could feel the staff’s frustration. I do see that the restaurant looks under-staffed and they are probably annoyed with putting up with any extra requests at this point. Room service was almost borderline disgusting. I was initially going to skip the buffets due to my uneasiness having food laid out in the open amidst this Covid19, but the room service food was so bad I couldn’t bring myself to order more. See photo for their rendition on Pho. It comes with questionable vegetables, very dry chicken, no mint leaves, and nothing Pho-like. House-keeping was quite a mess. I’d have to call back after they “tidy up” because the coffee weren’t replenished, the soaps weren’t replenished, and my 2 day old wine glass is sitting on the table unkept. They’d throw out my in-room slippers and not leave new ones, Will I return for a fifth time? I highly doubt it. The Valley Wing has most definitely lost it’s magic.
Mar 30, 2020

Fantastic dinning experience

Everything is just perfect enough. Especially thanks for Chef Daniele,Derrick ,Calvin, John and Mr.Andreano. Strongly recommend to enjoy the local Italian cuisine. A perfect option for any occasions like gathering .
View all
Shangri-La Singapore

Facilities

Swimming Pool

Outdoor swimming pool with Jacuzzi®

The outdoor pool offers a Jacuzzi®, a children's play pool and fountains.

a room filled with furniture and a large window

CHI, The Spa

Luxurious yet down to earth, CHI, The Spa provides you with a place for personal peace and well-being Restrictions: Advance booking is recommended.

Health Club

The Health Club at Shangri-La Hotel, Singapore offers a wide range of fully equipped fitness facilities and state-of-the-art gymnasium with steam, jacuzzi and relaxation areas.Opening TimesHealth Club Gymnasium - Open 24 hoursHealth Club Steam, Sauna and Indoor Jacuzzi - 5am - 12 midnight

Tennis courts

The hotel offers four flood-lit tennis courts, one with artificial grass and three with multi-weather surfacing.

Shangri-La Singapore

Room Types

Deluxe Tower Wing

Double / Twin: max 2 adults

Deluxe Tower Wing Rooms feature a contemporary style with spacious interior, an enclosed balcony with city views and complimentary WiFi and broadband Internet access.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Deluxe Tower Wing(BB)

Double / Twin: max 2 adults

Deluxe Tower Wing Rooms are spacious and contemporary with an enclosed balcony and complimentary WiFi. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Deluxe Garden Wing room

Deluxe Garden Wing

Double / Twin: max 3 adults or 2 adults and 1 child

Deluxe Garden Wing Rooms are larger with outdoor balconies, city views and complimentary WiFi and broadband Internet access.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
a living room filled with furniture and a large window

Deluxe Garden Wing Pool View

Double / Twin: max 3 adults or 2 adults and 1 child

Deluxe Garden Wing Pool View Rooms have private balconies with views of the hotels swimming pool.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Horizon Club Deluxe Room

Horizon Club Deluxe Room.

Double / Twin: max 2 adults

Horizon Club DeluxeRooms are enhanced by awindowed alcove, showcasing views of the city or swimming pool, with access to the exclusive Horizon Club Lounge and complimentary WiFi and broadband internet access.

All Horizon Club guests will enjoy the convenient use of the private Horizon Club Lounge located on level 24 from 6am to 11pm daily. with the following complimentary benefits: 
- Priority check-in and check-out on Club Lounge Level 24 
- Horizon Club Breakfast Buffet including hot and cold beverages
- Afternoon tea buffet with sandwiches, scones and cakes or tarts, as well as hot and cold beverages served daily - 2pm to 4.30pm 
- Complimentary non-alcoholic and alcoholic beverages, as well as hot and cold canapes and nibbles from the buffet. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Deluxe Valley Wing room

Deluxe Valley Wing

Double / Twin: max 3 adults or 2 adults and 1 child

Deluxe Valley Wing Rooms have a separate hotel entrance and lobby. The rooms are larger and more luxurious.

From arrival to departure, guests in the Valley Wing enjoy an unparalleled level of luxurious amenities and personalised services: 
- Personalised check-in and check-out at the exclusive Valley Wing Lobby
- Complimentary breakfast in the Summit Room
- Complimentary free flow of champagne and cocktails from 11am to 10.30pm
- Complimentary non-alcoholic beverages from the minibar
- Complimentary English high-tea from 2pm to 5pm
- Complimentary evening canapes from 5pm to 7pm
- LCD television in the bathroom
- Choice of mood lighting in the bathroom
- Pillow menu

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Shangri-La Singapore

Food & Drink

The Waterfall Café

The Waterfall Cafe is inspired by Mediterranean flavours, the wine list at this restaurant is unlike any other. Embark on a journey across the Mediterranean from the South of Spain to the coast of Lebanon. Opening Times: Breakfast 6.30am - 11am Light Snacks 11am - 12noon and 3pm - 6pm Lunch 12noon - 3pm Dinner 6pm - 10.30pm Restrictions: Smoking is not permitted in The Waterfall Cafe Dress code: Smart casual.

Nadaman

Nadaman serves Japanese specialities Opening Times Lunch - 12noon - 2.30pm Dinner - 6pm - 10.30pm Restrictions: Smoking is not permitted in Nadaman. Dress code: Smart casual.

The Rose Veranda

The Rose Veranda serves afternoon tea with International and local delights or a three-tier English afternoon tea set. Opening Times Weekdays Lunch - 11.30am - 6pm Weekends and Public Holidays High Tea 11.30am - 2.30pm (first seating) and 3pm - 6pm (second seating) Restrictions: Smoking is not permitted at The Rose Veranda. Dress code: Smart casual.

The Line

The Line is an all-day dining restaurant. The Line remains as one of Singapore's favourite destinations for buffet lunch and dinner. Opening Times Breakfast: Continental Buffet Daily - 5am - 10.30am Breakfast: Full Buffet Monday to Friday - 6am - 10.30am, Saturday, Sunday and Public Holidays - 6am - 11am Breakfast: A la carte Daily - 5am - 11am Lunch Monday to Friday - 12noon - 2.30pm, Saturday, Sunday and Public Holidays 12noon - 3pm Dinner - Daily - 6pm - 10.30pm A la carte - Daily - 11am - 1am Restrictions: Smoking is not permitted at The Line. Dress code: Casual

Summit Room

Exclusive to Valley Wing Room guests

Horizon Club Lounge area

Horizon Club Lounge

Exclusive to Horizon Club Room guests

Lobby Court

Lobby Court serves light snacks and an impressive range of wines, liquers, cocktails and other beverages. Live musical entertainment is available from 7.30pm daily, except Sundays. Restrictions: Smoking is not permitted at Lobby Court. Dress code: Smart casual.

The Line Shop

The Line Shop offers freshly baked breads, pastries, sandwiches and cakes for a quick takeaway or a casual coffee. Restrictions: Smoking is not permitted at The Line Shop. Dress code: Smart casual.

Shang Palace

Shang Palace features fine Cantonese, Shanghainese (including Huaiyang) and Szechuan cuisine. Opening Times Lunch - Monday to Friday - 12noon - 2.30pm, Saturday, Sunday and Public Holidays - 10.30am - 3pm Dinner 6pm - 10.30pm Restrictions: Smoking is not permitted in Shang Palace. Dress code: Smart casual.

Board Basis Options

Bed & Breakfast
Room Only
Half Board
Shangri-La Singapore

Family Friendly Facilities

Children's Swimming Pool

Shangri-La Singapore

Special Offers

Minor offer catch all

Honeymoon

Guests will receive afruit bowl, chocolates and onebottle of house wine in room upon arrival.

Free nights

Bonus Nights

Stay 3 Pay 2.

Board supplement chargeable on free nights.

Free nights

Free Nights

Stay 4 Pay 3.

Free nights

Free Nights

Stay 4 Pay 3.

Free nights

Free Nights

Stay 4 Pay 3.

Early booking discount

Save up to 11% on Accommodation

Valid for Friday to Sunday stays only.

Peak supplements may apply.

Early booking discount

Save up to 5% on Accommodation

Valid for Monday to Thursday stays only.

Peak supplements may apply.

Early booking discount

Save up to 16% on Accommodation

Valid for Friday to Sunday stays only.

Peak supplements may apply.

Free nights

Free Night Offer

Pay 3 Stay 4

Early booking discount

Save up to 11% on Accommodation

Valid for Friday to Sunday stays only.

Peak supplements may apply.

Early booking discount

Save up to 14% on Accommodation

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