Sun City - Palace of the Lost City, Sun City

Sun City - Palace of the Lost City

Hayes & Jarvis Rating

Average: 5 (1 vote)

TripAdvisor Review

2475 Reviews

Architectural wonder surrounded by a botanical jungle

A legendary destination designed by dreamers for luxury-seekers. Since 1992, The Palace of the Lost City has enthralled visitors from all over the globe. Its unique setting in South Africa, on an extinct volcanic site among the Pilanesberg mountains, is matched by the inspired architecture and passionate attention to detail for which The Palace of the Lost City is renowned.

This luxury five-star hotel in Sun City has integrated the natural beauty of its surroundings into its design, taking architectural and interior themes from the legend of a lost African tribe to capture the essence of The Palace. Think richly-woven colours, faux elephant tusks, sculptured bronze and crystal, and jungle cascades. The magnificence of the wild landscape is depicted through lions, kudus, birds and beasts of all kinds; these are immortalised in statues, stone carvings, mosaic illustrations, vaulted ceilings, dazzling flame-topped towers and in artist Danie de Jager's bronze wildlife sculptures. With fresco ceilings above and ancient tiles below, you are left to stand in awe at the sheer scale and grandeur of the masterpiece that is The Palace of the Lost City.

Hotel Features

Hotel Category

Luxury

Recommended For

Family Friendly

General Information

Check-in Time:
15:00
Check-out Time:
10:00
338 rooms
There is a lift to all floors

Main Facilities

Golf
Outdoor pool
Wifi

Board Basis Options

Bed & Breakfast

For Families

Babysitting
Family Entertainment
Family Rooms
Kid's Club

General Information

Check-in Time:
15:00
Check-out Time:
10:00
338 rooms
There is a lift to all floors

Main Facilities

Golf
Outdoor pool
Wifi

Board Basis Options

Bed & Breakfast

For Families

Babysitting
Family Entertainment
Family Rooms
Kid's Club

Location Highlights

Sun City - Palace of the Lost City

3 hour drive or 1 hour flight from Johannesburg
Sun City offers so much to do, from Valley of the Waves to Safari, go karts to Safari, kids clubs to casinos. This place has something for everyone

Things to do

Being explorers at heart, we believe in getting out and about to get the most from your trip. Browse through our selection of attractions and excursions available nearby that will enhance your holiday experience.

Valley of the Waves

Golf

Maze of the Lost City

Quad biking

https://www.hayesandjarvis.ie/Water%20slides

Ziplining

Crazy golf

Archery

Kids buggies

Safari

2475 Reviews

84% of travellers recommended this hotel

Traveller ratings

Excellent 1488
Very Good 507
Average 247
Poor 123
Terrible 110

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

May 13, 2019

A nice stay

Pretoria, South Africa

We were celebrating my husband's 60th birthday. The welcome was great. The breakfast selection was amazing, it catered for all tastes and nationalities. I got a massage by the poolside without leaving my lounger. Moving around in the resort was very easy through the transport system where we did not have to wait for more than 10 minutes for the next bus. It is quite expensive, but it was worth it.

May 12, 2019

No service at the palace pool

Johannesburg, South Africa

Lovely setting awesome hotel but sadly the service at the pool was less than poor. We have small kids and wanted to sit close to the children play/pool area. One of the waiters called “immaculate” ( what a contradictory name ) point blank refused to assist us to move any chairs to the area. After an ongoing disagreement he basically told us to go and fetch the chairs ourselves. The managers is (red shirts) remained seated at the bar and did not intervene. The pool team then went on to refuse to serve us. We eventually ordered from another area with a asked a waiter to please help us.

May 05, 2019

Broken into and iphone/purse stolen whilst i slept ALONE!!

Nicosia, Cyprus

I want to write this review to warn others of the absolute mickey mouse show that is being run here at the Palace, Sun City. My bedroom on the ground floor was broken into by a someone with a key card this Saturday morning. I, a young lady went to bed alone after checking both interior and exterior doors where locked. I awoke in the early hours by the sound of foot steps by my bed. My phone, purse, money and headphones were stolen during the night whilst I slept. At this stage it is still unclear of when the person entered my room. All evidence from the door locking system is telling us that someone had hidden inside the closet in my bathroom and waited until the early hours of the morning to begin. Obviously whilst loosing a brand new iphone and purse is upsetting, the fact a stranger had to have leant over me whilst i was sleeping is even more terrifying. The members of staff on duty did not seem concerned, alarmed or even suprised when I informed them and asked them to phone the police. I was told that the police couldn't be phoned until the procedures had been followed. At this point the thief had only been gone less than 10 mins, however no one was in a hurry to help me find the phone via the Track My Iphone app or even tried to comfort me in anyway. I had to try on my own to regain my items by looking around the area for CCTV cameras, I was told that there were plenty however i found none at all around the areas of the rooms. Over 36 rooms on the lowest level, that are surrounded by paths without sufficent lighting during the evenings, without any CCTV footage at all... This doesnt add up to me. This is suposed to be a 5* hotel, it may look like it from the outside however look a little closer and you will find that it is the total opposite. I had to leave later that day to return home, i am still waiting for any communication from the team about the evidence they told me they had via the door scanners and CCTV footage. Not once was I offered any apologies. I am aware things like this happen all over the world and for that I can not blame the hotel, however i can blame to hotel for their lack of support and empathy throughout this ordeal as well as the little communication between the staff members. This hotel has a duty of care to their clients, who give a lot of money and trust to them, that they will do everything they can to protect their clients and their families whilst staying with them. I had such high expectations of this hotel after hearing comments from friends and family after trips they had taken years ago, however i found the hotel to be dated and had little to no refurbs since it opened. For example, figures in my room had been broken in many places and super glued or blue tacked back on. The staff need continual training as the attitude seemed to be very uninviting and slightly stand offish. We ordered three toasties as we thought it would be quick as we were the only people dining in the pool bar, however 50 mins later with a crying and hungry child they arrived. The lady split over a full glass of water onto one of the plates, without an apology or an offer to remake she simply moved the plate of wet food onto the next table where the birds didnt seem to mind eating a soggy lunch. Ultimately I trusted this hotel with my safety and I was grossly failed by the management throughout each step of this entire process.

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Sun City - Palace of the Lost City

Facilities

The Lost City Golf Course

The 18-hole desert style Palace of the Lost City golf course is renowned for its stunning views across South Africa's wilderness and changes in elevation. The 13th hole is a must see as it features a green that is shaped of the African continent and is home to several Nile crocodiles which live in the pond that surrounds the green. Shuttles to the course are free of charge.

Grand Pool

Located just outside the main entrance this is the ideal place to relax and enjoy the African sunshine. If you want to do a few laps of the pool this is the ideal place to go as it is an Olympic sized pool.

Complimentary Wi-Fi is Available across the Resort.

Gym

If you feel like working out, there is a gym available.

Sun City - Palace of the Lost City

Room Types

Superior Luxury Room

Superior Luxury Rooms come with two twin beds or a king-sized bed and an en-suite bathroom. Superior Luxury Rooms also has a lounge area. These rooms offer guests the best of luxury and leisure.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included

Superior Luxury Pool Facing Room

The Superior Luxury Pool Facing rooms have stunning views overlooking the Grand Pool. Each of the rooms have a king-size bed.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Telephone
Towels included
TV

Superior Luxury Family Room

Superior Luxury Family Rooms are ideal for small families. The rooms have a king-size bed and a sofa bed to accommodate young children.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included

Luxury Twin Room

The luxury rooms have two twin beds that can be pushed together or kept separate to suit your needs. The en suite bathrooms have a bath and a shower.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
TV

African Suite

The African Suite is the largest of the suites at the resort. Features include two spacious bedrooms with king-size bed and sofa. Both have bathrooms which feature Jacuzzi's and separate showers. The suite also includes a lounge, dining area, library, pantry, bar and kitchenette. The African Suite looks out onto The Grand Pool.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
Whirlpool in room

King Suite

King Suites consists of two bedrooms both with king-size beds and sofas. There are two bathrooms both with Jacuzzi's and separate showers. Additional features include open-plan lounge, dining area, library, pantry, bar and kitchenette. King Suites also have stunning views of the Grand Pool.

Show room facilities

Air Conditioning
Fridge
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
Whirlpool in room

Royal Suite

The Royal Suite is the ultimate luxury with its own entrance foyer which leads to a spacious lounge and dining area, guest bathroom with marble vanities and separate shower and dressing area. Other features also include a personal butler, air-conditioning, and 24-hour room service.

Show room facilities

Air Conditioning
Bath
Butler Service
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included

Junior Suite

Junior Suites feature a king-size bed, lounge and en-suite bathroom. In the lounge there is a sofa bed and also there is a guest bathroom.

Show room facilities

Air Conditioning
Hairdryer
Minibar
Safe
Separate Shower
Telephone
Towels included

Wheelchair Accessible Room

These rooms are specifically designed to accommodate guests with wheelchairs. Each room is located on the ground floor, has a king-size bed wider doorways and an en suite bathroom with a shower and bath with handrails.

Show room facilities

Air Conditioning
Bath
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
TV

Superior Suite

Superior Suites are either located on the ground floor which overlook the pool or on the upper floor which have stunning views of The Lost City Golf Course. Each suite features a king-size bed, en suite bathroom, open-plan lounge and a dining area that can seat up to four guests.

Show room facilities

Air Conditioning
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
TV

Desert Suite

Desert Suites offer guests two spacious rooms equipped with King-size beds and a sofa. The rooms are separated by an entrance hall. The suites also feature an open-plan lounge, dining area with baby grand piano, small library, pantry, bar and kitchenette.

Show room facilities

Air Conditioning
Hairdryer
Minibar
Safe
Satellite/Cable TV
Separate Shower
Telephone
Towels included
TV
Whirlpool in room

Double or Twin DELUXE-SUPERIOR

Double or Twin LUXURY

Double or Twin JUNIOR SUITE

FAMILY ROOM DELUXE-SUPERIOR

SINGLE DELUXE-SUPERIOR

SINGLE LUXURY

DOUBLE LUXURY

TWIN LUXURY

DOUBLE DELUXE-SUPERIOR

JUNIOR SUITE STANDARD

DOUBLE SUPERIOR POOL VIEW

Sun City - Palace of the Lost City

Food & Drink

The Crocodile Lounge

Located at the clubhouse of the Lost City Golf Course, offering stunning views of the course, The Crocodile Lounge offers light breakfasts, lunches and snacks. The lounge is open daily during Summer between 06:00-19:00pm, and in Winter between 07:00-19:00pm

The Villa Del Palazzo

The Villa Del Palazzo is an elegant fine dining restaurant which overlooks the Grand Pool serving exquisite Italian cuisine complemented by fine wine. The restaurant is open daily for dinner, although reservations are essential.

The Crystal Court

With its floor-to-ceiling windows that look out over the stunning water features, the Crystal Court offers sumptuous international cuisine. The restaurant is open daily for breakfast and lavish afternoon High Tea. Dinner is served on weekends depending on guest numbers.Opening hours:Breakfast: 06:30-11am mon-fri 06:30-11:30am sat-sunHigh Tea: 15:00-17:30pmDinner: 18:30-23:00pm Dress code: Smart Casual

Plume Restaurant

The Plume is the hotel's newest restaurant providing elegant formal dining in a modern setting. The menu offers french cuisine with an African twist. Restrictions: Open Tuesday-Saturday only. Dress code: Semi-formal. No shorts or flip flops will be permitted.

Tusk Bar and Lounge

Open daily, it is the ideal place to enjoy a pre-or-post dinner drink whilst relaxing to the sound of the in house pianist. The Tusk bar offer an extensive list of Cocktails to enjoy. Hand carved tusks make up 3 archways to commend the Tusk Bar. Dress code: Smart Casual

The Palace Pool Deck

The Palace Pool Deck is the perfect place to enjoy a light meal or snack whilst spending the day relaxing by the pool whilst busking in the African sunshine.Opening times:Barbeque: 12:30-15:00pm Sat-SunSnacks: 12:30-17:30pm

Board Basis Options

Breakfast included.

TripAdvisor Reviews

2475 Reviews

84% of travellers recommended this hotel

Traveller ratings

Excellent 1488
Very Good 507
Average 247
Poor 123
Terrible 110

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

May 13, 2019

A nice stay

Pretoria, South Africa

May 12, 2019

No service at the palace pool

Johannesburg, South Africa

May 05, 2019

Broken into and iphone/purse stolen whilst i slept ALONE!!

Nicosia, Cyprus

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Hotel

Sun City - Palace of the Lost City

Sun City - Palace of the Lost City

Hayes & Jarvis Rating

TripAdvisor Review

Architectural wonder surrounded by a botanical jungle

Hotel Features

Hotel Category

Recommended For

General Information

Main Facilities

Board Basis Options

For Families

General Information

Main Facilities

Main Facilities

Board Basis Options

Board Basis Options

For Families

For Families

Location Highlights

Sun City - Palace of the Lost City

Things to do

Valley of the Waves

Golf

Maze of the Lost City

Quad biking

Ziplining

Crazy golf

Archery

Kids buggies

Safari

Traveller ratings

What to Expect

Reviews

A nice stay

No service at the palace pool

nice

The Palaced

Broken into and iphone/purse stolen whilst i slept ALONE!!

Sun City - Palace of the Lost City

Facilities

The Lost City Golf Course

Grand Pool

Complimentary Wi-Fi is Available across the Resort.

Gym

Sun City - Palace of the Lost City

Room Types

Superior Luxury Room

Superior Luxury Pool Facing Room

Superior Luxury Family Room

Luxury Twin Room

African Suite

King Suite

Royal Suite

Junior Suite

Wheelchair Accessible Room

Superior Suite

Desert Suite

Double or Twin DELUXE-SUPERIOR

Double or Twin LUXURY

Double or Twin JUNIOR SUITE

FAMILY ROOM DELUXE-SUPERIOR

SINGLE DELUXE-SUPERIOR

SINGLE LUXURY

DOUBLE LUXURY

TWIN LUXURY

DOUBLE DELUXE-SUPERIOR

JUNIOR SUITE STANDARD

DOUBLE SUPERIOR POOL VIEW

Sun City - Palace of the Lost City

Food & Drink

The Crocodile Lounge

The Villa Del Palazzo

The Crystal Court

Plume Restaurant

Tusk Bar and Lounge

The Palace Pool Deck

Board Basis Options

TripAdvisor Reviews