Balboa Bay Resort

Booked this resort last minute. Excellent service and accommodations. Loved the location and beautiful views. Restaurants on site were great. Easy check in & check out. Definitely coming back for another stay.

Not sure if it’s because we booked through Priceline express deals, but we did feel a little second rate here. It’s unfortunate, as we spent a good amount of money just to check in at 11pm and sleep for the night in what we expected would be a nice place. When I googled the rooms, I saw patio doors which opened to the bay. It looked peaceful and quiet. The room we got was in the furthest corner of the hotel from the bay, closest to the street. We were surprised, when we arrived, to see we were in a room with a handicapped shower. As I was checking in, the only other lady I saw in the hotel was at the front mentioning they had just checked into their room, and they wanted to know if they could get a room with a bath tub. Sounds like they were given a handicapped room as well. I won’t fault them for taking 20 minutes to bring us a rollaway bed for our son, as they didn’t know we would need it prior to our arrival, but I was confused as to why they gave us a room where the toilet paper holder was broken. It falls completely off and I had to pick it up about 4 times during my stay. Throughout the night on this side of the hotel we heard many cars roaring their engines on Coast Hwy - the parking lot is empty so we’re not sure why we were given this room when there must have been so many others available. Overall, although the staff was friendly, the hospitality side of this hotel fell very short and made us wish we’d saved some money and just stayed somewhere a little less expensive. I’m sure we’d haven gotten a room with a regular shower/tub, a toilet paper holder that worked, and probably not been put in the one room of the entire hotel closest to the loud street. All for less than the $300+ we paid to sleep and leave in what we thought would be a better hotel.