Rosen Plaza Hotel, Orlando

Aug 19, 2019

Miss mom

Beautiful hotel and i will sure visit again over and over. I think it will be my only hotel to stay in when I am staying overnight in Orlando. It’s so clean and room is so nice . Staff is awesome and courteous.

Aug 16, 2019

Great service!

I stayed 3 days for a conference and across the board the entire staff were helpful, pleasant, and cared about providing great service. I especially want to thank Kyree Weech, on one of the valet staff. He really went out the way to be helpful and was always ready with a smile.

Aug 15, 2019

Clean, relaxing and worth a return visit.

We have just finished a two week holiday at the Rosen Plaza. Initial check in impressions were not great as our rooms were not ready when we arrived and the reception staff were a bit standoffish in their attitude, however once we eventually got in to our rooms and the holiday began we soon settled in and have really enjoyed our stay. Rooms are clean and of a good size - the only criticism would be that we had a room with two small double beds which meant that two people can’t comfortably share a bed - and I also think that the rooms could do with a lot more wardrobe storage. But the linen and toiletries are of a high quality. The pool area is well maintained and there was usually enough sun beds for all - depending on how many Brits were staying at the time! The hotel is a popular convention stay but this meant that there were a lot of American guests throughout our stay and this was great and added to the atmosphere. Food is good - particularly the food from the 39 Poolside Bar and Grill. We didn’t eat in the restaurant but did have the breakfast buffet at Cafe Matisse more than once and this was good value for money with a wide range of choice. Special mention goes to Sandra, our breakfast server- nothing was too much trouble at all. The majority of the staff were polite and friendly and upon reflection we would definitely stay here again. Good calls to save money are to buy snacks from CVS next door and if you are not given a 20% discount card for food and drinks in the hotel when you check in, ask for one. If you don’t have a car, use the Lyft app - it’s only about $4 to Universal. Many thanks to the Rosen Plaza hotel for a great stay in Orlando.

Aug 15, 2019

Rosen Plaza Good Hotel but Expedia desk for Tourists needs attention

We stayed at the Rosen Plaza for 11 nights. We were using the I-ride to get around. The hotel was great, we upgraded to include breakfast but there was a delay in getting our vouchers for breakfast. The team of servers at the Matisse restaurant had never heard of prepaid breakfast so we had to check at reception and got given our vouchers then, why they were not given to us on check-in the night before, I do not understand. Room was nice and comfy, but could do with more dusting, the phone and lamp next to the beds could have been cleared of dust before our arrival. The Expedia desk opposite Reception offered tourist help in getting around, Paul from London best assisted us, but we did have a bad experience with a new lady. We wanted to book the Theme Park Express Shuttle to meet family, only the new lady could not understand that it did not pick up from the hotel. Eventually I got through to her and got our tickets only to find out we had missed the bus and would miss our time slot to meet family, we therefore had to pay for taxi to get us to Disney and with express shuttle it cost us £80 for 3 of us that day. Not happy with the Expedia desk should have more staff that no what they are doing. The hotel also states it has an i-Ride trolley stop which it does No:20 South, but it does not have one the other side in fact there is no No: 19 either on the North side. So you are advised to walk get of the I-ride at stop 18 and walk 2 block/stops back to the hotel. For me with walking difficulties thus was rather more difficult. I thought if it had a trolley stop it would have one either side. The Theme Park Express was rather expensive and limited pick up drop off times too. You have to pick it up and get off at stop 18 for the I-ride hence you will be walking back to the hotel. You could get the I-trolley South to Stop 27 (the one before SeaWorld) and cross over to catch the Lynx 50 which is only $2 per person single and this takes you to the Disney Ticket and Transportation Centre (TTC) where you can catch Disney Buses or Monorail/Ferry to the Disney Parks, the Lynx 50 stop is C28 or 29 opposite C20 Theme Park Express Shuttle at the TTC and this bus runs every 30 minutes. Did feel that we were advised to use Express Shuttle which is very expensive over our time there we spent $200 just on transport if we had used I-Ride and Lynx 50 it would have been a lot cheaper, felt this could have been explained more.

Aug 13, 2019

Awesome personnel!

I love the personnel at this hotel! Everyone was delightful. I especially loved Evie at the self park lot. She had a smile on her face every time I saw her and was super friendly and helpful. The rooms were nice, check in was easy, and Jeff at the Registration desk was awesome with all of our needs while we were there! Highly recommend for the location, price, and personnel!

Rosen Plaza Hotel

Ideal location on International Drive

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