W Atlanta Downtown, Atlanta

Feb 05, 2020

Hotel Canceled my booking 24 hrs before

McAllen, Texas

It was a complete mess. We booked more than 6 months in advance because we wanted to be close to the americasmart center for the gift show. They simple said the has to cancel it and that the moves me to the buckhead location. Which everyone morning and afternoon took me more then 1:30 hora to commute. They promised to refund 1 night, they did it. Poor customer service. Too much for their so called bonvoy. Avoid all Marriott facilities... miss a lot SPG

Feb 04, 2020

Overnight stay for Hot Chocolate Race in Atlanta

The check-in staff was super helpful and friendly. I needed to wake up early, and I was a bit nervous after reading some of the reviews on here about the noise level, so I requested a room away from the lobby bar/club, and they were happy to accommodate my request. I ordered room service early the next morning before I had to leave for the race, and it arrived in 15 minutes and was delicious. I found an express deal on another travel booking site, so I was able to stay for a very reasonable cost as well. Clean room, comfy bed, great stay overall. (note: the showers are completely open to the room, so if you aren't traveling with someone that you are comfortable showering around, this is not the hotel for you. Otherwise, everything about the room is modern and comfortable.)

Jan 30, 2020

Avoid this Shabby Chic Cliche

London, United Kingdom

I planned to stay at the W for business and had a firm reservation for 5 nights. Upon arrival from overseas in late evening they had given my room away and put me in another hotel some 30 minutes away! Apparently they had tried to contact me to inform me of this - just not true. Poor customer care, sloppy and cocky front service allied to what I can only describe as the atmosphere of a poor attempt at a Saturday Night Fever competition in the adjacent bar made this a thoroughly unpleasant experience. Avoid....there are many far better hotels without such pretension in the City.

Jan 27, 2020

Battle of the bands weekend

Washington DC, District of Columbia

I had the most amazing experience at this hotel. From the moment I walked into the hotel great hospitality set in immediately. Danish’s checked me in along with Alonzo, the hotel driver. They set me up for success during the trip. I was also accommodated by Nuns and Jay who were extremely helpful throughout the weekend. The hotel staff sent an arrangement of pastries and champagne to my room during my stay. They also gave coupons for drinks at the bar during my stay. My room was upgraded to a corner suite. I’m a happy camper and am starting to look at this hotel brand closer. 😀😍

Jan 23, 2020

Average stay - could be improved

Derby, United Kingdom

I stayed here on business for a week. The location of the hotel was fine for us, close to the Congress centre and some restaurants nearby. When I entered my room, first reaction was it was dark....but it was fine, the dark woods probably added to it. Two good size double beds (I was alone but I know this is standard). Bathroom was fine, complimentary toiletries were nice, shower in the bath, again fine. Ironing board, hairdryer - all fine and useful. I noticed complimentary earplugs on my nightstand which I thought was a nice touch - little did I know it was because of the sound of the lifts that seemed to get louder if you stayed in a higher floor (according to my colleagues). The big negative aspect for me was that the bed was way way too soft, it was like sleeping on a marshmallow, too soft for me. My colleagues all said there’s were the same so there was no point in asking to change rooms. As I have neck and back issues I need to sleep on a harder bed, so I slept on the room floor every night for a week ( I know I should’ve said something!). I made myself a little makeshift bed out of the 8 pillows in my room and slept on them and the duvet - not ideal but it was fine. Every morning I put everything back...why I don’t know but I’m British haha. All the staff were lovely to me. I did watch one receptionist getting what I would call verbal abuse from a guest and bless her, she just calmly took it. It made me really uncomfortable to witness such disgusting behaviour towards another human. Awful. Anyway if you love a soft bed then stay there, but for me the noisy lifts and the bed meant I wouldn’t choose to stay there if I ever returned to Atlanta.

W Atlanta Downtown

Unmistakable style in Atlanta’s heart

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