Hotel

Four Seasons Resort Hualalai

Four Seasons Resort Hualalai

Hayes & Jarvis Rating
TripAdvisor Review
3394 Reviews

Oceanfront luxury resort

Relax in ultimate luxury on the white sand beaches of the Kona-Kohala Coast.  The Four Seasons Resort Hualalai at Historic Ka'upulehu offers the perfect mix of relaxation at the spa or one of seven pools, plus the excitement of watersports and golfing opportunities.  With three restaurants to choose from you'll be spoilt for choice of traditional Hawaiian fare and fresh local ingredients.  Please see facilities for details of local resort fees.

  • Set on Hawaii Island's Kona-Kohala Coast
  • Intimate two-storey bungalows
  • Award winning golf
  • Luxurious Hualalai Spa

Hotel Features

Hotel Category

Luxury

Location Type

Beach

Main Facilities

  • Golf
  • Outdoor pool
  • Spa facilities
  • Wifi

Board Basis Options

  • Room Only
Location Highlights

Four Seasons Resort Hualalai

  • Beach
  • Approx 15 minutes from Kona International Airport
  • Explore Volcanoes National Park
  • Snorkel among the Manta Rays at sunset
  • Take a helicopter tour over the island
3394 Reviews 94% of travellers recommended this hotel

Traveller ratings

  • Excellent 2882
  • Very Good 298
  • Average 116
  • Poor 62
  • Terrible 36

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jul 15, 2019

wonderful stay (with a few bumps)

New York City, New York

The last leg of our summer vacation to Hawaii with my husband and 4-year-old was to the Four Seasons Hualalai. My expectations were really high, considering the reviews I've seen here, and elsewhere as well. Starting at the airport, a sweet woman helped us with our luggage and getting to our taxi. Once we got to the hotel, we had a nice man to help check in, and tell us all about the hotel. Our room wasn't ready (we arrived a little after 1pm, and we were told the room would be ready by 3pm, guaranteed). We went over to the Residents' Beach House for lunch. Lunch was great. We finished up, and headed back to the lobby. The room was still not ready, but it was by about 3:15. The room was gorgeous - we had an Ocean View room, with a lava rock shower. Super spacious, even with the cot for our daughter. We loved the shower and used it daily. So peaceful, and different. Our room was right by Kings Pond, so another gorgeous view. There were only a few issues with the room that I found. The AC wasn't great - it never got cold enough for me. Additionally, the window shades didn't block out enough sunlight in the AM (I wish there were blackout curtains). Finally, our location proved a little loud in the mornings with food carts, housekeeping, golf carts going back and forth...it was a little startling and the first morning i thought something literally crashed into our room.Housekeeping was good, turndown a little sporadic even though I called to tell them what time was best for us. We ate at every restaurant on the property. Our favorite was the Beach Tree, and I wish we could order the corn agnolotti right now. :) The 4th of July BBQ was fantastic. Ulu breakfast was quite good. Ulu (dinner) and Hualalai Grill were fine - nothing to write home about, and the prices were absolutely not worth the quality we had. Residents' Beach Club - we had a nice lunch, but dinner came and there were 2 issues. 1 - a bird pooped in my husband's drink and 2 - there was a piece of hard plastic in our appetizer which ended up in my mouth. The bird poop was absolutely not the restaurant's fault, obviously. The waiter gave my husband a new drink after he brought it to their attention. The plastic - not the same experience. I brought it up with the waiter and when he was apologetic, I was like "it's not a huge deal it happens, and we ate around it." That being said, nothing was taken off the bill. Frankly, I was really surprised - I didn't bring it up that night at the restaurant because I was so surprised, but did at the front desk upon checkout. The woman I spoke with there was nice, and apologetic and offered to take it off the bill. I declined because at that point it didn't really matter, since it had happened several nights before and it was more that I just wanted them to know that this had been our experience. To sum up - I expected WAY more than we got food wise (and service wise) at the Four Seasons. There are not any restaurants nearby the hotel, you are kind of stuck with what they have unless you are willing to drive 15-20 minutes. Regarding the plastic issue - again, just surprised. It's a Four Seasons, and I expected better in terms of resolution. The pools are lovely - especially Kings Pond! I wish there was a 2nd pool for kids. The Seashell Pool was packed (4th of July weekend) and it just got to be a lot. Considering the size of the property, I'm surprised that the pool isn't larger. The "quiet pool" allows kids, but they aren't allowed to splash or make any noise, so it's not a great fit. I LOVE quiet pools and miss them now that I am a mom, but in the summer with kids, two pools (or one larger) would be better for sure! Pool service was great, though and we appreciated the snacks, etc. that were brought around. All in all, it was a great stay. I think we'll probably wait until our daughter is a little older to come back to Big Island, as there are so many awesome excursions to do there that will be much easier when she is older. The little criticisms I have are mainly there because of the high price we paid to stay, and the quality we saw as slightly missing during this trip for a few things. I still rated it 5 stars because it really is, even with the small misses. If you come here, you will have a marvelous time. :)
Jul 13, 2019

Pretty hotel with some excellent staff and some not good

Houston, Texas

Beautiful property but inconsistent staff in terms of service. We liked our room a lot and thought King’s Pond was very cool. The July 4th barbecue was outstanding. Great food and beverages and loved the fireworks.
View all
Four Seasons Resort Hualalai

Facilities

Resort Fee

Please note that your hotel may charge a resort fee, payable locally, subject to change without notice,

Outdoor Pools

The Four Seasons Resort Hualalai has seven beautiful pools to choose from. Relax in the oceanfront Beach Tree pool, conveneintly located next to the Beach Tree Restaurant or meet some ocean creatures in King's Pond; a pool carved out of natural lava rock and home to 3000 tropical fish including a spotted eagle ray. If you prefer an adults only environment, Palm Grove Pool is perfect for you, or spend your time at Sea Shell Pool with the children.

Hualalai Spa

The 28,000 Hualalai Spa integrates tropical gardens with cool interior spaces. Choose from many relaxing massages and body treatments, work out in the gym, or just relax by a quiet stream in the open air Waiea (Water of Life) garden.

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