Hilton Boston Back Bay

I arrived hotel around 9:30 pm. The front desk asked me if my bed preference is king bed. I replied yes. However we were still sent to 16F with a room of double bed. I called the front desk immediately as I booked the King bed corner room. The manager at the time told me the hotel was sold out for the night and there was no availability for the king bed corner room. This didn’t make any sense as I already paid for the more expensive corner room in advance and was told there was no availability when I arrived at the property. The front desk even didn’t acknowledge that he only had a cheaper room to offer us when I checked in. After 10 mins on the phone with the manager, he finally told us there is still a king corner room available somehow was blocked from him in the system so he couldn’t see it. Because of this we had to wait in the assigned room for the new key card for another couple more minutes. Worst check in experience ever. Do make sure they check you in the same type of room you booked if not better ones.

We enjoyed our stay at the Hilton. The room was clean and the staff were friendly. We had an issue with the parking and had to pay twice, but eventually got the issue resolved. The staff who helped us resolve the problem were lovely.

I have stayed at this hotel numerous times. It is in a great, safe area with nice restaurants with in walking distance. Staff is great, accommodations are modern, and has all the amenities needed if you do not wish to leave the property. Billing is a little unique.