Hilton Boston Back Bay

Hotel was beautiful, front desk employees were so great, even though some of the customers weren’t so nice. Door man was awesome, sorry I missed him when I went back to tip him. Garage parking was was easy and convenient. Fenway in walking distance.

As a long time Hilton Honors member, I was shocked by this property. We had stayed at other downtown Boston hotels at the same level that were far superior. Our room had 2 plastic cups and no towel bars. There was a notice about re using to save the planet. There was only one bellman per shift and often only one person on the desk. I counted 8 people in line and one check in clerk. A guest told me he had been waiting an hour. Unacceptable! Getting a cab was a challenge as they were all parked at the Sheraton and often no one to call them. They need to take lessons from service from the Hampton Inns. Do not tell me next time will be better you blew your chance to make a good first impression.

Very helpful staffs. We can enter the room at arrival at 11.30 am (before the expected time) and we could check out at noon 12.00 (because of attending the conference) which was later than normal check-out time (11.00 am). Fitness and pool was open for 24 hours (except during cleaning the pool) which was very convenient for all guests. Breakfast was similar everyday with not many choices and during weekend breakfast was started on 7.00 am which is quite late for us because we had to attend the conference on 7.00 am.