Nonantum Resort

Historical water-side Maine resort

The Nonantum Resort is a charming Maine water-side hotel with plenty of history. With buildings dating from the late 1800’s, this all-season resort has been renovated in a sympathetic manner, maintaining the atmosphere and elegance of the complex whilst adding modern facilities including an outdoor heated pool and several excellent restaurant experiences. Situated just a short drive from the beach, this peaceful resort offers a variety of scheduled activities to enjoy and is also within easy reach of the lovely town of Kennebunkport.

Hayes & Jarvis Rating
Hotel Category
Trusted
TripAdvisor Review
Tripadvisor rating 2285 Reviews

Hotel highlights

  • Only a short drive to the beach
  • Relaxing outdoor heated swimming pool

Hotel Features

General Information

  • Check-in Time:
    02:00
  • Check-out Time:
    22:00
  • 109 rooms
  • Floors have lift access: Yes

Main Facilities

  • Outdoor pool

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Nonantum Resort

2285 Reviews 84% of travellers recommended this hotel

Traveller ratings

  • Excellent 1539
  • Very Good 512
  • Average 158
  • Poor 51
  • Terrible 26

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 22, 2019

Feel tricked

I am giving one star because the benefits this hotel does have, others have the same so I do not feel it is a perk. This trip was a mom trip away. We selected this hotel due to the great reviews, and pictures we had seen online. The room was very small, but clean. The view was horrible. The person just walking above us created quite a bit of noise, but just from walking around. The room we were in really need to have screws and bolts tightened. I explain to my friend that surely due to hosting a wedding I’m sure this was the only option they had. We chose to try and make the best of it. We climbed in bed at 9, and joked about jack the beanstock up there walking around, but just got worse. The wedding party was directly by us. Even just laughing was beyond noisy due to the fact they had so many people in the room. We asked for a form of compensation from mgt in the morning and we were told there was no option due how we booked the room. When we did first arrive at the hotel we inquired about splitting the bill at checkout because we were sharing the cost. She said no problem with that. When I mentioned to the manager Colby we did inquire at check in about that the girl spoke up in the back and said “ because I wasn’t aware you booked through Expedia”. My response to that was then why did you not correct the wrong and tell us the correct information once you found that out yourself. The part that is so upsetting is we asked for a refund, even just half of the $300 we paid for an off season Thursday night stay and she said there was no way. We were offered a gift card for the gift shop, which is very bad. Obviously catered to older women, and we even said souvenirs for the children. If you walk in the gift shop you will see it is the smallest gift shop, and it is the wardrobe of a 70 year old woman’s. I honestly thought it was a joke. We are mid 30’s and they had no selection. When we called Expedia they did agree the stay was bad, and agreed to fight for our refund with the hotel. He told me after speaking to Shelia (who was certainly quick to let me know she will not tolerate our complaints) said no refund, we already gave them a gift card. So let me understand, you could have given us a refund in the very beginning we just had to go about it a different way or you couldn’t give us a refund? The communication is bad, and it’s very clear their attitudes are to smile to your face, apologize, then over the phone get very ballsy and not care. In a nutshell Colby felt like we should have been compensated and did so with a gift card because according to her was the only option. Sheila did nothing and said the hotel should not be penalized because you picked your own room. Actually, Miss Sheila that is a lie. The option was not given, NOR did it say obstructed view. I explained to her I would be writing a review about my experience and her only response was “are you threatening us.” I simply said it it my right to share my personal experience. Considering I am not a local many people chatted with me, inquiring of my experience here. I know Sheila was very concerned about my review, I just wish they were 10x more concerned of the word of the mouth instead. They did comp us, but in their way. We were denied the compensation due to the fact Sheila said the hotel shouldn’t be penalized. Had they refunded our money and not given us the gift card like we asked I would have just taken this experience as an unfortunate event. We would have just laughed it off. Not only did we not get what we paid for. We also spent much time complaining to her, and Expedia. Sheila told me she would contact the owner immediately and let them know how she felt like we got no where with our conversation. I told her oh I was sure she would tell them her version, which came from a 3rd party anyways. I did also let her know I felt like their opinion was they got our money and Just waved us off. She was too worried about the review than actual feelings.
Sep 21, 2019

"Special Place"

We came to the Nonantum for a friends wedding, which was amazing! We came back for our own honeymoon and continue to come for our anniversary every year.. They truly know the meaning of hospitality! Warm, friendly staff make you feel like family. The rooms are spacious and comfortable! We love that it has quiet time after 11:00. Perfect location for a short walk to the beach, restaurants or shopping. The front porch is the perfect place to sit with a drink and meet new people. Can't say enough about this resort. Try it. You'll be hooked too!
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