The Lotte New York Palace

The Lotte New York Palace

Hayes & Jarvis Rating
TripAdvisor Review
4921 Reviews

Iconic historic hotel fresh from $140m renovation

The Lotte New York Palace Hotel is a New York City icon and certainly one of the city’s finest hotels. Combining a 19th century mansion with a striking modern tower, this city central hotel has recently emerged from a staggering $140 million renovation and offers classic luxury steps from the Rockefeller Centre and other top attractions. With exquisite dining options, a luxury spa and a range of updated guest rooms, this is a prime choice for luxury in the heart of New York.

  • Relax at the on-site spa centre
  • Recent $140 million renovation
  • Prime location on Madison Avenue
  • Enjoy food and drink at a variety of venues

Hotel Features

Hotel Category


Location Type

City centre

Accommodation Type

  • Luxury Collection

Board Basis Options

  • Room Only
Location Highlights

The Lotte New York Palace

  • City centre
  • Approx 1 hour transfer from JFK Airport
4921 Reviews 84% of travellers recommended this hotel

Traveller ratings

  • Excellent 3169
  • Very Good 1084
  • Average 400
  • Poor 157
  • Terrible 111

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jul 15, 2019

Terrific New York Experience

From the moment of our arrival, the staff of Lotte Palace was friendly, responsive and professional. Special mention goes to Raymond, who I suppose is officially a bell hop but certainly could be called a concierge/guest ambassador! He gave us great suggestions for restaurants as well as directions to them and was, overall, a super nice, welcoming guy. Our room was large by New York standards and had an amazing view of St. Patrick’s Cathedral. The room was a little worn and the bathroom small and a bit outdated but everything was super clean so it was fine. The Gold Room is a must-do for cocktails—it is spectacular and the service is first-class. We loved our visit and highly recommend the Lotte New York Palace.
Jul 15, 2019

Central Location, Great Staff

Boston, Massachusetts

The location of this hotel is great if you like to be right in the middle of things. The staff was also incredibly attentive and friendly. Our family of four stayed in a suite and the view of the cathedral was lovely. The decor was opulent--lots of marble and they really go all in on the palace theme (giving the kids crowns when we checked in). All in all a nice experience that aligned with the price point, with nothing to complain about.
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