Sonesta Hotel Philadelphia

I am a travel agent and always look for the best deal in regards to price and value. This trip was for relaxation as well as to visit family. I thought this hotel was a great option for the value. I would rate my hotel stay 4/5. Keep in mind I hardly rate a hotel 5/5. I live in Georgia and was looking for a hotel with an outdoor pool. This was one of the only hotels with an outdoor pool. The pool was rather small and packed during most of my stay. I think others were looking for the same features. The hotel was centrally located. There were many restaurants, a mall, liquor store, and wawa within walking distance. Good: clean and comfortable room, location, early and late check in, Bad: Parking was expensive, microwave not in room but available by request, small and packed pool @beyonddreamztravel

We arrived at the front desk walked over to the gentlemen with glasses and greeted him. after a long flight, we were issued room keys. went to the first room there was a lady who was already in the room. came back down and told him what had happened, there was no apology, He gave us another key to a handicapped room which we did not reserve, came back down when i requested to speak with a manager, he told us he was the Manager. We asked if there was other Managers he said no. while going up to the third room, we heard a huge laughter from him and other girls at the desk, it was very rude and as a Manager of such big property, we expect great service for him. on the other side, the room was clean. the young African American lady at the bar was very professional and kind to us. Everything in a walking distance coffee shop are almost every where. Paul the bell man was very helpful in keeping our bags.

I had an amazing stay for the first two nights with my aunt and cousin. The rooms were pretty(although small) and the smell was fresh. I ordered food at the art bar on a friday, my last night where a really polite and helpful African American bartender took our large to-go order. Long story short there were several problems with the food(none of which were the bartenders fault) which led to the food being returned and the order refunded. It seemed like all the attention went to the pool as it was busy. Other than that due to attentiveness like the bartenders and the wonderful bellman Paul, our stay ended up being a really good one.