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Sheraton Memphis Downtown Hotel

Stay in the centre of the action

Located in Downtown Memphis, the Sheraton offers guests outstanding service in a warm and welcoming atmosphere. Step outside the hotel to take the historic Memphis Main Street Trolley down to Beale Street or drive over to Elvis Presley's Graceland to tour the 'King's' former home.  After a busy day exploring the museums and attractions in Memphis, unwind with a dip in the hotels heated indoor pool or indulge in a handcrafted cocktail at Crossroads Tavern and Grille and enjoy a meal in the restaurants laid back environment. Whether you choose a standard, Mississippi River view or deluxe room you will be sure of a great night's sleep in the your Sheraton Signature bed with plush top mattress and cozy duvet, waking refreshed and ready to explore more of Memphis' impressive attractions.

Hayes & Jarvis Rating
Hotel Category
Trusted
Location Type
City centre
TripAdvisor Review
Tripadvisor rating 1707 Reviews
Sun Studios

Hotel highlights

  • Ideally located in downtown Memphis
  • Enjoy a meal at Crossroads Tavern and Grille
  • Relax in the heated indoor pool
  • Work out in the fitness centre

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 600 rooms
  • Minimum check in age: 21

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Sheraton Memphis Downtown Hotel

  • City centre
  • Approx. 20 mins from Memphis International Airport
1707 Reviews 60% of travellers recommended this hotel

Traveller ratings

  • Excellent 552
  • Very Good 519
  • Average 333
  • Poor 150
  • Terrible 153

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 16, 2020

Really Poorly Managed

Washington, DC

I am actually still staying here. I have two rooms for my family. I am a long-time titanium elite member at Marriott and so stay at their properties at least every couple of weeks around the world. This has got to be one of the worst. The location is excellent. The management and the service have been horrible. I would not usually be compelled to write a review, especially while I am still actually staying here, but it's just been consistently bad here. It's 4pm now and we just got back to our room, which still has not been serviced. The house cleaning staff never seem to replenish anything. The tissues have been empty since we got here. They leave dirty dishes in the room. I'm not exactly sure what they do? Each night we have called down to room service to get something sent up like silverware or a corkscrew to open a bottle of wine. They told us both times that we have to go down to the bar to get them. They would not send it up. Pretty unbelievable from my experience. the initiative is also very weak. If it works at all. On top of that there is no parking at all. You are forced to pay pretty high price for valet parking in there is always a wait. The valet service is understaffed consistently. My family is definitely enjoying Memphis but absolutely not this property. They really need to up their game considerably. Fortunately there are other Marriott properties in the neighborhood. Perhaps those are better. They certainly cannot be worse.
Feb 15, 2020

Love it

Ohio Amish Country, Ohio

I love this hotel!!!!!!!! The staff was so nice and pleasant... Andrea in housekeeping was very helpful and fast with cleaning our room and was very respectful... I would recommend this hotel for your stay in Memphis!!!!! Nice clean environment!!!!!!
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