• a tall building

Sheraton Memphis Downtown Hotel

Stay in the centre of the action

Located in Downtown Memphis, the Sheraton offers guests outstanding service in a warm and welcoming atmosphere. Step outside the hotel to take the historic Memphis Main Street Trolley down to Beale Street or drive over to Elvis Presley's Graceland to tour the 'King's' former home.  After a busy day exploring the museums and attractions in Memphis, unwind with a dip in the hotels heated indoor pool or indulge in a handcrafted cocktail at Crossroads Tavern and Grille and enjoy a meal in the restaurants laid back environment. Whether you choose a standard, Mississippi River view or deluxe room you will be sure of a great night's sleep in the your Sheraton Signature bed with plush top mattress and cozy duvet, waking refreshed and ready to explore more of Memphis' impressive attractions.

Hayes & Jarvis Rating
Hotel Category
Trusted
Location Type
City centre
TripAdvisor Review
Tripadvisor rating 1684 Reviews
Sun Studios

Hotel highlights

  • Ideally located in downtown Memphis
  • Enjoy a meal at Crossroads Tavern and Grille
  • Relax in the heated indoor pool
  • Work out in the fitness centre

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 600 rooms
  • Minimum check in age: 21

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Sheraton Memphis Downtown Hotel

  • City centre
  • Approx. 20 mins from Memphis International Airport
1684 Reviews 60% of travellers recommended this hotel

Traveller ratings

  • Excellent 546
  • Very Good 515
  • Average 332
  • Poor 145
  • Terrible 148

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Nov 14, 2019

Wonderful staff, not so wonderful hotel.

Celina, Tennessee

The staff at this hotel was awesome! Friendly, helpful, cheerful. What wasn't so awesome was the hotel itself. It was very clean, other than the stairwells, but showing signs of wear and tear. I like to take the stairs, but these were dirty and the stairwell in the north tower had rolled up carpet and other debris at the bottom of the stairs. The room itself was clean and good size, and the bed very comfortable, but there was a problem with the heat. I set the temperature to 70 and it never got above 64. Kudos to the staff, from the valet parking, front desk, and cleaning crew on the 3rd floor who always had smiles on their faces and were very helpful. I do hope, however, that it is updated.....soon!
Nov 14, 2019

Bug Infested

I am looking for anyone who got insect bites from the Sheraton Downtown Memphis. I received multiple Insect bites over my body from the Sheraton Downtown Memphis in room 742 North and after checkout I asked for management but got the security guard. He asked me to fill out the incident report and he took pictures of most the Fresh bites on my body, and two days later I got a call from the Sheraton telling me a professional exterminator look at the room and said there are no bugs in that room. WELL I REALLY DIDN'T EXPECT FOR THE SHERATON TO ADMIT THEIR HOTEL IS INFESTED. I stayed there the weekend of Fri Oct 25th to Sun Oct 27th, I got the call on Tues,29th or Wed 30th, on Friday Nov 1st a lady Kim Green found me on Facebook, she stayed at the Sheraton Downtown Memphis the same weekend I did , she was also bitten and was told there are no bugs in room she stayed in. I saw a review on TriAdvisor the other day, from someone who stayed at the Sheraton Downtown Memphis and was bitten, the post was dated Oct 24th 2019, prior to my visit at that roach motel. Sheraton Downtown Memphis will not own up to their infested motel so if you do not want to be a meal for insects DO NOT STAY AT THIS HOME FOR BUGS I travel often and never experienced this before and the Sheraton treating me Luke I'm dump and ignorant and I don't know where I got methods bites, I took a nap with my underwear on and it was the start to my nightmare with this infested hotel and low life management but God don't like ugly and I AM RELENTLESS, I will forever blast the Sheraton Downtown Memphis, if I had in Pearls, I would have clutch them when I read they are a 4 Star hotel, I would give them a negative 4 if it was an option. This has been nothing less than a headache, very time consuming and costly, I trashed all my luggage and , bagged all my belongs for a week and when I opened a few if them I found bugs and I also had bugs in my hairdo, I had done for my trip.
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