Fairmont Washington DC

My husband and I live in NY. We used to live in the DC/Georgetown area and we were really excited about staying here. Unfortunately, there was a bad winter storm where we live and we were unable to make our reservation. We called and the hotel would not work with us. They said they didn’t have a winter storm advisory so we couldn’t cancel. Well, people come from all over the world. I had a screen shot of our winter storm advisory that said no travel and that didn’t even do the trick. We weren’t even requesting a refund, just to move the date. Super bummed because we love DC and dreamed of staying at the fairmont. Won’t be trying to stay here again. Hate when a hotel refuses to work with you. Super disappointed in the lack of customer service.

I've travel all over the USA and some travel internationally and have to say unequivocally the Fairmount Chateau is the nicest property I've ever stay in and the way Accor treated us was unbelievable. The people, wonderful, the food, so great, the City, my favorite. I cannot say enough. Thank you very much. By the way, I have Pancreatic IV and wanted to spend some time with these people and they did not disappoint us at all.

I tend towards a conservative review of property and personnel. But I must go beyond complimenting managers Daniel, Marion and concierge Cameron. Their dedication to excellence, their unhesitating provision of actions that turned an potential sad day for my daughters into absolute delight and happiness earn ten stars, not five. Not enough. They made it a point to make sure my girls remembered their first stay- and there assuredly now be many more- special and memorable. They simply stepped up and smacked a walk off grand slam ( could they secretly be National’s heroes ?) in a young women’s heart. They also earned the unending appreciation and forever “ I’m going to the Fairmont” loyalty of an over-traveled working Dad. Hello Fairmont- make sure they have a “never traded” clause in their employment with you. Bob