JW Marriott Phu Quoc Emerald Bay Resort

We stayed at JW Marriott Phu Quoc from 13-18 Dec 19 to celebrate my son's birthday and our wedding anniversary. The cookie for my son was yummy. It’s the first time I have come across alternative straws made of paper, bamboo or plant. We happened to check in on Thursday and were invited to the VIP cocktail function at Pink Pearl garden where we managed to chat with Mr Ty, Naomi, Sue, Varun and etc. They have in one way or other made our stay wonderful. The setting is in 1920s which is the Gatsby period and the uniform of the staffs are designed to the theme. Love the navy blue polka dot top worn by Naomi and Flora and hope the hotel could consider to sell similar apparel to let guests blend into the theme. Room We stayed at Blk 1, Dept of Zoology, Deluxe Room with 2 double beds. Room size is quite spacious for a basic room and the bathroom, which is separate from the toilet, is large too. Very resort feel. It’s very near to the running track / field, kids’ club, Tempus Fugit, pool and beach. There are also straw bag and straw slippers in the room. Dining As my hubby is Marriott Platinum Elite, there was a option to choose daily breakfast for 2 at Tempus Fugit upon check in. The selection is so wide that even my hubby enjoyed it very much. Every morning, there was a form to fill in details such as room number and number of pax. We are also entitled to 20% discount on food when signed to room. Good savings since we had most of our meals within the hotel, including Tempus Fugit, French & Co and Pink Pearl which I have made separate reviews. Kids’ club My school going son loves to go to the Kids’ Club. He joined several activities such as aerobics, yoga, bamboo dragonfly / conical hat painting, etc and earned the stamps. By the end of the trip, he managed to graduate with “A+”. Thanks to the perfect “nannies” Yen, Aley and team for taking care and engaging my son. Once my son would like to play soccer at the field, Yen hunted high and low for the soccer ball and delivered to our block when she managed to track down one. My hubby and son were later joined by another father and son duo from UK and had great fun on the field. Thanks to Yen for making it possible. Spa We utilized the couple package while our son was at the kids’ club. Details can be found in room or at the spa reception. We were clearly informed that the platinum discount is only applicable for ala carte treatment. The spa treatment was good and relaxing. All was good to the point which we have completed the treatment and were served cashew nuts and lemongrass drink at the reception area. Unfortunately there was a big group of Chinese hotel guests talking loudly on work related issues for hours in the spa reception area that spoiled the ambience and irritated my hubby. Alice was kindly introducing the body oils to me but my hubby stopped me from getting anything and pulled me out. Guess this could be avoided if the hotel can inform those corporate groups where are the appropriate areas where they can discuss about work upon check in. Vivian did a great job in informing us where are the places that we will go often when we checked in. At least we knew that was the spa area and not an area to hold meetings. Sunday Night Market onsite There was Chou Chou peanuts, coconut ice cream, grilled seafood etc. There is no refund for the coupons purchased. So we bought in small quantities so that we will not end up with extras or odd numbers. Was hoping for more stalls selling souvenirs or snacks to bring home from Phu Quoc. Concierge Book cab for 4 hours @ around VND 500K twice to go for sightseeing and dinner in town. They were very helpful in booking and communicating with the driver where we are heading to. For a person who do not know how to swim and does not really like staying under the sun, I find the stay at JW Marriott Phu Quoc amazing. Everywhere I walked around at the hotel, I was always welcomed by "Xin Chao" or staffs who stopped by who asked us how was our stay and if there is anything else that we need to make our stay better. Mr Ty even popped in to French & Co when we were there for lunch to wish the birthday boy Happy Birthday. Supercalifragilisticexpialidocious is the best word to summarize the jolly holiday for my family of 3. The practically perfect experience made us look forward to the next trip back to the hotel again…

This resort locates on one the best beach in Phu Quoc, Bai Khem! With "vanilla" color sand and clear water, this beach can be a perfect post card pic for the island! With such beautiful and romantic scenery, the neoclassical architecture and design of the resort as a Western University truly enhance the overall experience of guests staying there. All the rooms were spacious, especially my room, a suite with private balcony offering a sweeping view of the beach below and the mountain beyond! Room was tastefully decorated with luxury and comfort in mind! On top of that, the staffs at this resort were all super nice and helpful! During my recent stay at the resort, the island just weathered the worst flooding in recent years due to continuous rains for several days. This had caused many flight delays and mine was one of them. I called and asked for a real late check out as the flight was delayed to 9 pm that day. After talking to a very nice reception or duty manager, she offered me a 8pm late check out while allowing me and my relatives (two 86 yr old ladies, one of whom was my mother) to stay in my suite until 3pm and then moved us to another nice room for stay until 8pm! I found that awfully nice and thoughtful of her (the usual late check out for titanium member is 4pm)! And again, that helpful and professional service you can find in each and everyone of the staffs that I came across-from the buggy cart driver to the housekeeping to the restaurant and bar staffs. I also had the chance to talk to Hiep, the chef at Department of Chemistry bar! He was fun and delightful. His Po Boy was really good-I found it even better than the one in New Orleans, Louisiana!

나는 이번 여름 휴가기간동안 방문하기위해 예약했고 출발 당일 많은 비로 인해서 취소할수밖에 없었다. 그때 호텔로 이메일을 보냈을때 최대한 빨리, 그리고 고객에게 진심으로 걱정해주며 상황을 설명해주고 취소할수 있도록 도움을 준것에 매우 감사하게 생각합니다 그리고 곧 다시 방문하기를 바라고 있습니다. I wanted to visit during this summer vacation, but I was so sad because I had to cancel it because of the heavy rain. When the flight to Phu Quoc continued to be delayed and asked the hotel for its current status and cancellation by email, I was encouraged to quickly and sincerely understand the customer's position. I especially express my deep gratitude to the concierge and Flora Nguyen. I hope to visit again soon.