JW Marriott Phu Quoc Emerald Bay Resort

We stayed in a lovely room by the Pool for 3 nights and our guest experience was just 'awesome' from Check-in to Check-out. All staff were very professional and attentive to us. The room and bathroom were perfectly decorated, full of amenities,very clean and the bed was very comfortable. The buffet breakfast was magnificient, plentiful and had an amazing choice of local and International dishes for everyone taste buds. I strongly recommend the bread and pastry sections as all items we prepared in-house everyday, the freshness was exquisite. It was a very memorable stay and I recommend it to anyone who wishes to be in Paradise for a few days.

By far this is the best hotel in Phu Quoc and the best JW Marriott! We stayed at many other JW Marriott but this is one of a kind. The property is beautiful, clean, and the staff is welcoming, friendly and helpful. We would like to “Thank You” the staff for a wonderful stay; especially special thanks to Ms. Hien & Ms. Jane showing us around the properties and making sure we are taken care of during our stay. Also “Thank You” to Kaoh (room attendant) for making sure our room is clean and comfortable and this is very important to us as well. My husband is Titanium Elite status with Marriott, we requested a complimentary upgrade to a suite but at the time of our arrival a suite was not available so we received an upgrade to a room with bay view and high floor durning our stay February 1 - 4, 2020. Room 1503 was still beautiful, clean, and with an amazing view. It was close to the beach, shops, and restaurants. The breakfast buffet was good but it could be a lot better. We wish the food could have been hotter. It was cold not warm enough under the heated light. We enjoyed and loved the night market on Sunday night, beaches, the drinks at the chemistry bar, and the steam rooms at the spa. All in all we had a wonderful time and enjoyed our stay and would certainly stay again and recommend to families and friends.

The resort of Phi Quoc Emerald Bay is outstanding some of the best clear water and beaches I have ever seen. The JW Marriott hotel is slightly strange. The hotel used to be a university so it’s kind of targeted itself on luxury but with a odd themed element. The theming of the hotel is somewhat over the top with too much over dressing the hotel and staff which loses the quality feel of the hotel. The majority of the staff are excellent, but a few need some extra training in hospitality management. There is a lack of Restaurants for kids which can be a problems as the room service menu is more extensive than most of the Restaurants, but there is a reluctance to be able to order off the Resturant menu. The outside space is great, beaches are ultra clean and the water is crystal clean and really safe for children. Great selection of water sports and the gym has some great new equipment. Just a slight issue that the hotel doesn’t quite know what it is? Trying to do too many things when actually the place, the bay, the beaches and clear water is the selling point and not a themed hotel!